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Shaden Resort, AlUla, Saudi Arabia

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REF35336R

Assistant Front Office Manager

Region

MEA SPAC


Job Description

  • Directs, controls and coordinates activities of personnel engaged in such activities as :
  • - Receiving, processing and confirming room reservations.
  • - Selling, registering and assigning rooms to incoming guests;
  • - Giving general information and aid and handling out keys to guests;
  • - Giving general information and aid and handling out keys to guests;
  • - Carrying baggage of and escorting guests to their rooms;
  • - Meeting and sending off and soliciting business at the airport and other arrival/departure ports;
  • Sees to it that these activities are properly carried out to ensure guest satisfaction with accommodations and service.
  • Coordinates wit housekeeping, accounting, F&B, security and other departments concerned in handling guests requests, inquiries and complaints regarding accommodations, service, security matter and billing.
  • Prepares annual front office goals; monthly forecast of occupancy, develops working plans to carry goals and forecasts, compares actual achievements against goals periodically, takes necessary corrective actions.
  • Prepares monthly & yearly front office budgets based on statistics of previous years, industry and economic trends, estimates of operating expenses and other pertinent data; with sales manager and others.
  • Sees to preparation of and finalizes all front office reports, schedules, requisitions etc.
  • Trains personnel according to established procedures; conducts training meetings to discuss problems, give instructions and assignments, etc.
  • Develops and implements procedures to govern front office activities; sees to it that personnel understand and adhere to approved standard policies and procedures of the hotel.
  • Authorizes the acceptance of cheques, cashing of personal cheques, cash advances, rebates, refunds of deposits, paid-outs, rate/room changes, release of airline crew allowances, etc on the basis of established procedures, amount, identity of guests or persons involved and availability of higher supervision.
  • Inspects predetermined number of guest rooms daily to determine whether these are properly maintained.\
  • Implements hotel discount policies, recommends approval of credit accommodations and decides whether to upgrade guests’ accommodations to promote and maintain good public relations.
  • Sees to the enforcement of all house policies, rules and regulations pertaining to Front Office activities.
  • Attends to reservations and registration of very special VIPs personally.
  • Directs, supervises and coordinates the activities of telephone exchange personnel and ensures the proper maintenance, repair and use of all telephone exchange equipment and facilities.
  • Ensures that the investigation of irregularities and undesirable guests and the checking of room occupancy discrepancies are properly conducted.
  • Spot checks employee’s performance regularly; corrects mistakes and inadequacies.
  • Receives and greets VIP’s and escorts them to their room; attends to their inquiries, requests and needs.
  • Performs other duties as may be assigned.

Qualifications

  • Passion for guest service.
  • Excellent written and verbal communication, interpersonal and leadership skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Degree/Diploma in Hospitality Management is an asset.
  • Fluency in English is an asset.
  • Minimum of 2 years previous proven Managerial experience in similar position.
  • Must have the ability to handle a multitude of tasks and guest requests.
  • Knowledge of Micros-Opera Property Management System an asset.
  • Should possess or seek certification in basic first aid.
  • Strong guest service orientation and training skills background required.
  • Ability to work independently and prioritize responsibilities.
  • Experience with a hotel loyalty program an asset.
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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