1. Integral
  2. Permanente
  4. Vendas e Marketing


Mercure Nairobi Upper Hill, Nairobi, Kenya



Assistant Director of Sales and Marketing



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Under the general guidance and supervision of DOSM and implements all sales activities in meetings, incentives, conferences, and exhibitions, accomplishes goals & targets outlined in the S&M Plan by DOSM. Work closely with the Director of F&B to drive banquet and meetings sales.

Main Responsibilities:

  • To solicit and serve local/international corporate accounts as per assigned portfolio.
  • To generate and maintain customers of defined accounts/areas through sales activities (face-to-face sales calls, telephone calls, entertainment).
  • Initiates sales calls to optimize banquet and meeting revenues.
  • To be familiar with hotel products, rates, and promotions at all times.
  • Maintain up-to-date understanding of company products and rates and involvement in cross-selling of these when required.
  • Coordinates with the Executive Chef all menu proposals presentations and other kitchen related requirements.
  • Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
  • Provide ongoing market intelligence by monitoring business sources and segments.
  • To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications.
  •  To always display a pleasant manner and positive attitude and to promote a good company   image to guests and colleagues.
  • To always demonstrate pride in the workplace and personal appearance when representing the hotel thus identifying a high level of commitment.
  • Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
  • To attend major events in hotel & city as requested by Department Head.
  • To closely coordinate and communicate with SM M&E/ DOSM with regards to accounts/markets that are serviced by them.
  • To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
  • To ensure that the response to any business request is actioned within 24 hours.
  • To promote and produces sales leads for other Accor Hotels outside of coverage area.
  • To perform all duties and responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve overall objectives.
  • To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
  • Closely monitor accounts revenue and business production of own corporate portfolio and of any assigned Sales Executives, to maximize up selling opportunities, to review direct competition and conduct regular research.
  • To provide feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, because of direct sales solicitation, telephone and direct mail, in his / her market areas.
  • To attend departmental & communication meeting as requested.
  • To ensure that Accor Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
  • To disseminate sales related information to other departments as appropriate.


  • Minimum of 6 years’ experience in a sales position, preferably at 4- or 5-stars hotel
  • Degree/Diploma in Hotel Management / Business Administration
  • Strong knowledge of Microsoft Office
  • Good communication skills
  • Fluence in other language is an advantage.

Additional Information

Additional Information

  • Possess skills of leadership, developing, strategic thinking, problem solver. 
  • Excellent communication.
  • Results and service oriented with an eye for details.
  • Ability to multi-task, work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator & self-starter.
  • Well-presented and always professionally groomed.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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