Assistant Banquet Manager

Hotel for travellers looking for local and authentic experiences

Mercure Miri City Centre features 172 contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space.

We are seeking an enthusiastic and detail-oriented Assistant Banquet Manager to join our team in Miri, Malaysia. As a key member of our banquet operations, you will play a crucial role in ensuring the successful planning, organization, and execution of various events and functions.

• Collaborate with the Director of F&B to oversee and coordinate all aspects of banquet operations
• Lead and supervise banquet staff, including servers, bartenders, and porters, ensuring high-quality service delivery
• Review and execute event details through thorough analysis of Banquet Event Orders (BEOs)
• Coordinate with kitchen, stewarding, and catering departments to ensure seamless event execution
• Conduct pre and post-function briefings to foster effective communication with staff
• Manage inventory, equipment, and supplies for banquet operations
• Handle guest inquiries and resolve issues promptly and professionally
• Assist in forecasting, scheduling, and labor control to optimize operational efficiency
• Ensure compliance with food safety regulations and company policies
• Contribute to the development and implementation of innovative banquet services and concepts

Knowledge and Experience

• Diploma in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.