Assistant Accommodation Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Assist the Accommodation Manager in planning, organizing, and managing daily accommodation operations
• Supervise and support accommodation staff including security, housekeeping, and maintenance teams
• Ensure strict adherence to accommodation policies, procedures, and house rules
• Handle residents’ requests, inquiries, complaints, and minor conflicts professionally
• Monitor and maintain high standards of cleanliness, hygiene, and facility upkeep
• Coordinate with maintenance teams for prompt corrective and preventive maintenance
• Assist in preparing staff duty rosters, schedules, and shift plans to optimize coverage
• Conduct regular inspections to ensure health, safety, and security standards are met
• Maintain accurate records of residents, room allocations, maintenance, incidents, and inventory
• Prepare daily, weekly, and monthly operational reports for management review
• Support room allocation, occupancy control, and resident movements
• Participate in recruitment, training, and performance evaluation of accommodation staff
• Assist in implementing emergency procedures and respond to incidents or accidents
• Monitor inventory of accommodation supplies, linens, and equipment and coordinate replenishment
• Support budgeting and cost control by monitoring expenditures related to accommodation operations
• Act as a point of contact in the absence of the Accommodation Manager
• Identify operational inefficiencies and suggest improvements to enhance resident satisfaction
• Liaise with external service providers, vendors, and contractors for maintenance, repairs, or services
• Support initiatives to improve overall resident experience and operational standards

• High or Intermediate qualification
• 2–4 years of experience in accommodation, housing, or facility management
• Previous experience assisting in daily accommodation operations
• Ability to supervise and coordinate staff (security, housekeeping, maintenance) when required
• Good knowledge of accommodation policies, procedures, and house rules
• Experience in handling residents’ requests and basic complaint resolution
• Strong organizational and time-management skills
• Ability to prepare schedules, records, and operational reports
• Basic understanding of health, safety, and security regulations
• Good communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks
• Proficiency in MS Office (Word, Excel, Outlook)
• Willingness to work shifts and support operational requirements

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.