Accommodation Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Plan, organize, and manage all accommodation operations to ensure smooth day-to-day activities
• Supervise, train, and monitor performance of accommodation staff (security, housekeeping, maintenance)
• Enforce accommodation policies, house rules, and company regulations consistently
• Act as the main point of contact between residents and management
• Handle residents’ complaints, disciplinary issues, and conflict resolution professionally
• Ensure high standards of cleanliness, hygiene, and facility upkeep at all times
• Coordinate corrective and preventive maintenance to minimize operational disruptions
• Prepare and manage staff schedules, duty rosters, and shift assignments
• Monitor accommodation occupancy and room allocation as per company guidelines
• Conduct regular inspections to ensure safety, security, and operational standards are met
• Ensure compliance with health, safety, and emergency procedures
• Maintain accurate records related to residents, rooms, maintenance, and incidents
• Prepare periodic operational reports and submit them to management
• Identify areas for improvement and implement corrective actions to enhance service quality
• Control daily operational issues and escalate critical matters to management when required
• Manage emergencies, incidents, and unexpected situations efficiently
• Coordinate with external service providers and suppliers when necessary
• Ensure proper use and care of accommodation assets and facilities

• High or Intermediate qualification
• 3–5 years  experience in accommodation, housing, or facility management
• Demonstrated ability to manage and supervise multidisciplinary teams (security, housekeeping, maintenance)
• Strong operational knowledge of accommodation management, policies, and procedures
• Proven ability to handle resident relations, complaints, and conflict resolution professionally
• Experience in planning schedules, managing daily operations, and preparing management reports
• Sound knowledge of health, safety, and security standards and compliance
• Excellent leadership, decision-making, and problem-solving skills
• Ability to work efficiently under pressure and meet operational demands
• Proficient in MS Office applications (Word, Excel, Outlook)
• Flexible to work shifts and respond to operational requirements

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.