Apprentice Housekeeping (ibis Thane)

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Attend daily briefings and takes on daily assigned tasks

• Understand the difference in guest levels (VIPs) and Room Categories

• Clean and maintain areas of responsibility according to standards and procedures

• Replenish guest supplies and ensure that guests requests are promptly attended to

• Report damage or malfunction in hotel rooms/areas to Supervisor

• Maintain equipment in a proper state of cleanliness

• Maintain a section room report as well as a daily productivity report

• Reports lost and found articles to the housekeeping office immediately

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

• Record room status in allocated section accurately

• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Establish and maintain effective employee working relationships
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Diploma of Degree in Hotel Management 
 

• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Results and service oriented with an eye for details
• A team player & builder
• A motivator & self-starter