1. Integral
  2. Permanente
  3. Vendas e Marketing
  4. ACCOR


Mercure Chennai Sriperumbudur, Chennai, India



AM - Sales



Company Description

Key Interactions


  • Engineering
  • Finance
  • F&B
  • Front Office
  • Housekeeping
  • IT
  • Kitchen
  • Talent & Culture


  • Guests
  • Clients
  • Vendors
  • Suppliers

Primary Responsibilities

Sales Support

  • Maintain complete knowledge of the following (to include but not limited to):
    • All hotel features / services, hours of operation
    • Hotel function space, entertainment options, menus and floral decoration options
    • Hotel safety guidelines and evacuation plan
    • Scheduled daily group activities
  • Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
  • Coordinate all group arrangements
  • Work with group contacts to facilitate program planning and requirements
  • Communicate group needs and specifications to all relevant departments
  • Follow up with Post-Conference reports and review group billings
  • Input all group bookings and update booking activities in the system on a weekly basis
  • Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
  • Maintain gifts inventory and coordinate the sending of gifts to clients
  • Arrange site inspections for potential clients
  • Promote positive relations with clients and attend to all requests expediently and courteously
  • Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
  • Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

Job Description

Job Purpose

This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. 

Reporting Lines to Direct of Sales

    Other Responsibilities

    • Be fully conversant with hotel fire & life safety/emergency procedures
    • Attend all briefings, meetings and trainings as assigned by management
    • Maintain a high standard of personal appearance and hygiene at all times
    • Be aware of the hotel fire & life safety/emergency procedures
    • Perform other reasonable duties assigned by the assigned by the Management

    Main Complexity/Critical issues in the Job

    • Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests
    • Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

    Span of Control


    Budget responsibilities

    Revenue responsibilities


    Knowledge and Experience

    • Diploma in Tourism / Hospitality Management / Events Management
    • Minimum 1 year of experience in a similar capacity
    • Excellent reading, writing and oral proficiency in English language
    • Proficient in MS Excel, Word, & PowerPoint


    • Good communication and customer contact skills
    • Service oriented with an eye for details
    • Ability to work effectively and contribute in a team
    • Self-motivated and energetic
    • Must be well-presented and professionally groomed at all times


    MBA in Sales & Marketing

    Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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