Accounting Supervisor

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

The Fairmont Washington, D.C. is seeking a friendly, organized, detailed-oriented, accounting professional to join our team.  The Accounting Supervisor is responsible for offering timely and friendly service to hotel Clients by compiling and maintaining accounts receivable records and performing the following duties in an accurate manner. With attention to detail, time management and organization, the Accounting Supervisor will complete his/her duties in a way that protects the financial integrity of the hotel. 

RESPONSIBILITIES

1. Always maintain a positive service attitude, willing to help internal and external guests via phone and email.
2. Daily review of Guest Ledger and handling checked-out guest and group accounts. Following up with Front Desk on any open folios with a debit to ensure they are resolved within 48 hours.
3. Weekly review of Aging report to identify delinquent account in need of follow up.
4. Assist and prepare group, wedding, catering, intercompany, FIT, and diplomatic invoices as assigned.
5. Follow up on bill review and final payment collection, maintain master accounts, check them out within terms as required by audit standards.
6. Maintain a bill review log.
7. Process guest refunds for past guests upon receipt of paperwork from Front Desk and ensuring it is submitted as part of Income Audit daily.
8. Assist with guest requests for folios, credit card transactions receipts and other billing queries.
9. Liaise with Reservations, Sales, Catering and Banquets team as and when needed to facilitate bill review.
10. Process any commissions for groups per contracts terms. Handle communication with Travel Agents regarding commission status and assist Sales Coordinator with commission request preparation.
11. Assist in processing advance deposits for groups and catering programs based on deposit schedule. Ensure credit cards are saved on file for master accounts as a default method of payment.
12. Consistently follow up with clients and group contacts for payment of group and catering invoices.
13. Attend weekly resume meeting and update CSM team on the status of prepayment for each group.
14. Assist ADOF with providing supporting documents needed to contest a chargeback.
15. Print all approved group invoices and file them on a monthly basis.
16. Track negative postings and ensure all required explanations, backup, and approvals are provided for any adjustment request.
17. Request and maintain all tax-exempt backup to ensure all are in accordance with the policies set forth by the District of Columbia.
18. Assist Income Audit processes to ensure all revenue is recorded accurately and all required backup is collected and stored in compliance with hotel policies and standards.
19. Always conduct in a professional manner to represent our department and property internal and externally.
20. Perform any other duties assigned by ADOF or RDOF to support the departmental operation.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities 

Pay range: 28.50 - 33.50  

BASIC QUALIFICATIONS:

1. Minimum associate’s degree required.
2. Previous AR/Hotel experience will be a plus.
3. Must be proficient in Microsoft Office and have basic computer skills. 
4. Must be knowledgeable of accounting principles
5. Excellent written and verbal skills.
6. Strong Attention to Detail, excellent time management skills.
7. Able to solve problems in a timely and efficient manner.
8. Must be legally authorized to work in the United States without sponsorship.

Physical Requirements:

• Ability to lift, carry, push, and pull up to 20 pounds
• Standing/sitting for long periods of time

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.