Accounts Receivable

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Prime Function:

• Supervise and coordinate the activities of the Accounts Receivable section.
• To assist the General Accountant in efficient and timely collection of receivables.
• Ensure cash receipts, claims, or unpaid invoices are accounted for properly.
• Calculate and enter charges for interest, refunds, or related items.
• Responsible for account statements or other related reports as per the standards.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.

• Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that all personnel are kept well informed of department’s objectives and policies.

Financial Management

• Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.
• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Supervise and coordinate activities of the Accounts Receivable section.
• Ensure to process the third party claims and the maintenance, review, updating and collection of guest accounts in accordance with the credit policy.
• Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs.
• Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
• Recommend transfer of guest accounts to Delinquent Accounts section.
• Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable.
• Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.
• Responsible for compliance of established practices, and keeping employees abreast of current changes and standards.
• Develop and recommend operating policies and procedures for Accounts Receivable section.

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field
• Strong proficiency in Microsoft Office applications, particularly Excel, with the ability to create and analyze financial reports
• Excellent command of English, both written and spoken, for clear communication with diverse stakeholders
• Strong attention to detail and exceptional organizational skills with the ability to manage multiple priorities
• Solid understanding of accounting principles and accounts receivable best practices
• Demonstrated ability to work independently and collaboratively as part of a team
• Strong analytical and problem-solving skills with a customer-focused mindset
• Experience with accounting software is preferred
• Proven ability to meet deadlines and manage time effectively in a fast-paced environment
• Strong numerical abilities and comfort working with financial data
• Experience with invoice processing, payment reconciliation, or similar accounts receivable functions is a plus
• Excellent interpersonal and communication skills with a commitment to customer service excellence
• 2-3 years of relevant experience in accounts receivable in 5 Star hotel