Talent & Culture Manager

The Talent & Culture Manager at the Fairmont Chicago, Millennium Park plays a key role in supporting all aspects of the Human Resources function with a strong emphasis on employee training and development. This position supports recruitment, onboarding, employee relations, compliance, and performance management, while taking the lead in designing, implementing, and managing training initiatives that elevate team performance and service quality. Are you passionate about people development and committed to fostering a culture of continuous learning and luxury service excellence? Apply today!

What you will be doing:

Job Responsibilities:

• Design and implement a comprehensive training and development framework aligned with brand standards and business goals
• Track training completion and effectiveness through KPIs, surveys, and performance reviews.
• Conduct regular training needs analyses in collaboration with department heads to identify skill gaps and opportunities for development
• Create and deliver training content focused on service excellence, leadership, operational procedures, and guest satisfaction
• Lead the onboarding experience for all new hires to immerse them in the hotel’s culture, values, and service standards
• Ensure all employees receive mandatory brand and compliance training within the required timeframe
• Develop and facilitate leadership development programs to build internal talent pipelines
• Partner with department leaders to create individualized development plans for high-potential employees
• Promote a learning culture through on-the-job coaching, cross-training initiatives, and skill enhancement programs
• Maintain detailed training records and ensure all employees complete required training in line with legal and brand compliance
• Analyze HR metrics and provide regular reports on turnover, engagement, diversity, and training effectiveness
• Ensure compliance with local labor laws, hotel policies, and brand standards
• Maintain accurate and confidential HR records, including contracts, disciplinary actions, and payroll-related documents
• Act as a trusted advisor to employees and leadership on HR-related issues
• Promote a positive work culture through employee recognition programs, wellness initiatives, and engagement activities
• Oversee the performance appraisal process and coach managers on effective performance feedback
• Drive performance improvement plans and career development pathways
• Partner with senior leadership to align HR initiatives with business objectives
• Assist the Talent & Culture Team as needed with recruitment, administration, employee relations, colleague events & activities, compensation & benefits, and other functions essential to the day-to-day Human Resources operation
• Other duties as assigned

Your experience and skills include:

• Bachelor’s degree in Human Resources, Hospitality Management, or related field preferred.
• Minimum of 2–5 years of experience in human resources or luxury hotel/high-end hospitality setting preferred
• Knowledge of Human Resources operation, policies, and procedures required
• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Competency using a variety of computer software
• Ability to communicate both verbally and written in English
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers, clients, customers, and vendors
• Ability to possess a high level of professionalism and integrity while maintaining confidentiality

Compensation: Salary Range: $70,000-$90,000 annually

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

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