Security Manager

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.

The Security Manager ensures that the property is safe for all patrons and employees. This role is responsible for developing and implementing security policies coordinating with law enforcement, conducting regular safety inspections, and managing the security team.

• Oversees Security department.
• Keeps the General Manager informed of all security related matters. 
• Liaises with Management personnel and all employees and assist with security problems and loss control.
• Liaises with local law enforcement and Fire & Safety officials as needed.
• Shows fullest cooperation and respect within the team and other departments 
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• Reviews, revises and updates Security procedures as necessary.
• Responsible for Training Security team in all Hotel regulations and all factors affecting the operations of the hotel. Fire prevention and safety procedures, basic fire fighting, life saving techniques, preservation of crime scene and evidence, actions, duties and powers where crime is detected, action in crisis situations, and report writing.
• Ensures the daily processing in distribution of security reports to leadership team occurs in a consistent manner.
• Prepares incident reports and appropriate security reports to review with the General Manager.
• Keeps all records and report concerning security matters and Hotel business confidential.
• Attends and participates in Safety & Security meetings and others staff meetings.
• Is fully trained and prepared for all emergency situations as per procedures.
• Reviews internal policies & procedures on a regular basis to ensure maintenance of the highest level of efficiency and the best possible security with a high awareness of potential threats, to make recommendations to leadership when policy changes are required.
• In close coordination with the engineering department, to conduct regular preventive maintenance of all safety equipment and rooms departments.
• Strictly controls in and out back-of-the-house of contractors, visitors and suppliers. Visitor passes to be issued and controlled.
• Frequent control and supervision of all security posts, including CCTV room.
• Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency.
• Establishes and updates the emergency manual, with appropriate procedures and forms.
• In coordination with Director of Engineering, prepares a comprehensive fire & safety manual and to train existing employees and new comers on a regular basis, generic and with live fire drills.
• Initiates Fire Fighting Training in co-ordination with the local authorities (Fire Brigade) on a regular basis for all Hotel departments.
• Coordinates with People & Culture teams to establish necessary property brigades.
• Is familiar with all local regulations and compliance items.
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Bachelors degree preferred.
• Minimum of three (3) years of Security Management experience preferably in a luxury brand.
• Knowledge of legal guidelines, laws, compliance as it relates to safety and security.
• Proficient experience with report writing.
• A moderate understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred.
• Excellent surveillance and observation skills.
• Must be able to maintain a high level of confidentiality.
• Possess a gracious, friendly, and fun demeanor.
• Ability to remain calm and project a confident persona to the team under stressful and emergency situations.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Must be able to stand or walk as required by the scheduled shift.
• Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand Spanish and English.
• Must be able to work inside and outside at all times of the year as needed, based upon business needs.

What's in it for you... 

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Discounts across the entire Ennismore family of brands.