Learning & Development Manager

Mövenpick Hotels & Resorts is a globally recognized Swiss hospitality brand known for its upscale hotels and resorts, offering a blend of Swiss excellence, contemporary design, and warm hospitality. Founded in 1948, the brand has expanded to over 100 locations worldwide, catering to both business and leisure travelers. Whether catering to corporate events, family vacations, or romantic getaways, Mövenpick is dedicated to delivering comfort, innovation, and a touch of Swiss hospitality.

A Learning and Development (L&D) Manager will oversee the design, implementation, and evaluation of training programs within Hotel to enhance employee skills and knowledge. 

Key Responsibilities:

•  Training Needs Assessment:

Identifying individual and organizational training needs through assessments, performance reviews, and feedback. 

• Strategy Development:

Creating and implementing comprehensive L&D plans, including both structured and informal learning methods. 

• Program Design & Delivery:

Developing and delivering training programs and Calendars which may include in-person workshops, online courses, or blended learning approaches. 

• Resource Management:

Ensuring learning materials and resources are readily available and effectively utilized. 

• Evaluation & Improvement:

Monitoring and evaluating the effectiveness of training programs, making adjustments as needed, and reporting on results. 

• Budget Management:

Managing the L&D budget, tracking costs, and ensuring efficient resource allocation. 

• Staying Current:

Keeping up-to-date with the latest L&D trends, technologies, and best practices. 

• Collaboration:

Working with various stakeholders, including T&C, managers, Accor's Regional Office and external vendors, to ensure alignment and effectiveness. 

Essential Skills:

• Strong communication & interpersonal skills
• Instructional design expertise
• Project management proficiency

• Strong leadership and decision-making abilities.

• Excellent communication and customer service skills.

• Proficiency in hotel management software and LMS.

• Ability to handle high-pressure situations calmly and effectively.

• Attention to detail and strong organizational skills.