Guest Agent II, Front Office

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated Event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.

Guest Agent II, Front Office
As a Guest Agent II, you will deliver professional and exceptional service to our guests while optimizing occupancy levels and room rates. You will be the first point of luxury hospitality, creating a lasting impression. Additionally, you will assist in resolving guest concerns with professionalism and care. The ideal candidate is self-motivated, enthusiastic, and courteous.

• To adhere to core standards of Fairmont Palliser and the Front Office operations.
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service.
• Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and leaders.
• To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions.
• Pre-arrival duties including blocking rooms with respect to special requests, ALL members, and large room types.
• Arrival duties including friendly and efficient registration of guests by adhering to Hotel policies and ensuring guest satisfaction.
• Handle room keys for in house guests, ensuring that the Company’s security procedures and adhered to.
• Departure duties including friendly and efficient checkout of guest as well as expressing desire for return business.
• Answering guest inquiries in a timely and accurate manner.
• Clear and concise pass-on communication with colleagues and leaders in the department.
• Ensuring the safety and well-being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
• Adhere to the grooming standards, professional and in accordance to the luxury hotel
• Other duties as assigned.

• Previous experience in customer service, hospitality, or front desk operations preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work efficiently under pressure.
• Proficiency in computer systems and basic administrative tasks.
• Attention to detail and strong organizational skills.
• Must be willing to work shift work
• Must be personable and presentable
• Diploma in hospitality management or university degree an asset

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS