Front Office Team Leader

Joining Mercure London Bankside as our Front Office Team Leader is a chance to be part of one of Accor's flagship hotel, located in the heart of London - a short distance from London Bride Station, Waterloo Station and Blackfriars Station. It is a chance to take on rewarding challenges that will help you grow both personally and professionally.
 

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Hourly rate £15.04
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Reception Team Leader, you…

• Lead and oversee daily Front Office operations, ensuring smooth, professional service delivery.

• Supervise, support and mentor the Front Office team, including day and night receptionists 

• Train, induct and develop team members in line with brand standards and service procedures.

• Ensure clear communication of hotel policies, rates, events and operational updates.

• Manage VIP guest experiences, resolve escalated guest concerns and handle credit issues.

• Oversee banking procedures, key control and guest confidentiality compliance.

• Drive a positive team culture focused on service excellence, accountability and continuous improvement.

• Ensure compliance with health & safety, security and brand standards at all times.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

Discover our Talent stories at https://www.heartists-europe.com/ or on Instagram @heartists.ena

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the gdpr_uk@essendi.com.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to gdpr_uk@essendi.com.

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.