Part Time Front Desk Agent

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 

Part Time Front Desk Agent

Front Desk Agent provides our guests with professional and superior guest service while maintaining and maximizing the highest occupancy levels and room rates.  To aid in the daily operation of the Front Office in a safe and healthy manner and to participate in efficient pre-arrival, arrival and departure tasks. To assist in resolving guest concerns. Cooperate and communicate with other colleagues in the Front Office and other departments.  Applicant must be self directed, enthusiastic and courteous.

RESPONSIBILITIES:

• Actively promote the Fairmont Brand through adhering to our mission statement and values.
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm and luxury service.
• Respond to all guest in a timely manner, consistently offer professional and engaging service and take initiative to add a personalized experience to our internal and external guests.
• Handle guest complaints and comments in a professional manner and provide the necessary follow up for co-workers and leaders.
• To be aware and informed of occupancy levels and busy seasons, contracted rates, packages and promotions.
• Pre-arrival duties including blocking rooms accommodating special requests and ALL members.
• Arrival duties including friendly and efficient registration of guests by adhering to Fairmont/Accor policies and ensuring guest satisfaction.
• Administer room keys for guests, ensuring that the Company’s security procedures are followed.
• Departure duties including friendly and efficient checkout of guests.
• Answer guest inquiries and complaints in a timely, accurate and professional manner.
• Ensuring the safety and well being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures.
• Ability to answer all guest inquiries at the Front Desk.
• Taking accurate payments and managing a cash float.

• Service focused personality is essential;
• Previous Front Desk experience an asset
• Must be willing to work shift work including overnight shifts
• Must be personable and presentable
• Diploma or Degree in hospitality management is an asset

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS