Revenue Manager

Hotel Overview:

Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests.  Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences. 

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Position scope

Under the business supervision of the Director Residences, and within the limits of ACCOR policies and procedures, HOA (Homeowner’s Association) governing documents, and local requirements, the position is responsible for the oversight of the properties Revenue/Rental Program and supervision/responsibility of the property’ participation in the Global Accor Ownership Benefits Program as well as the Rental Programs.

The Revenue Manager will provide strategic leadership and management of all revenue/rental programs for the property with understanding of HOA governance on Owner Relation Programs, the Accor Ownership Benefits Programs, and Rental Programs. The candidate will be a highly motivated team player with strong skillsets in finance, revenue management, communication, business presentation, analysis, and fluent knowledge of HOA governing documents and City Rental Ordinances.

Core Duties and Responsibilities

Revenue Management / Rental Program

• Creation and embracing the culture of business partnering by working with the General and Executive Committee, ACCOR Central Reservations (GRC), and ACCOR Residential Owner Services team . The Revenue Manager is responsible for achieving optimal revenue generation and returns for ACCOR and our owners while adhering to applicable governance and required compliance.
• Partner and collaborate with key members of the GRC / VIP Customer Care Team - Americas, to provide strategic leadership and functional guidance for HGS property rates, programs, and related Owner Revenue Fee streams.
• Provide accurate and complete revenue management reports on a timely basis to property management, Accor Residential and HOA in accordance with the company (ACCOR) and ownership (HOA) reporting requirements and policy
• Review financial performance of rental and minor operating department, analysis of variances, forecasts, and budgets and create strategies to continually improve effectiveness of the business or revenue management within the boundaries of governing company (ACCOR) and ownership (HOA) documents
• Manage all Owner Rental Programs of the HOA in compliance with governing documents and management agreements in collaboration with Owner Services Department.
• Manage the inventory in collaboration with Owner Services on Reciprocal Use Programs of the HOA in compliance with governing documents and management agreements while collaborating with  Accor Residential Owner Services
• Attend monthly Credit Meetings and functional responsibility of credit policy, collections, and deposits.
• Update databases (RMS,PMS, market share) as needed
• Develop and execute pricing strategies and rate parameters for all revenue streams
• Prepare and lead Weekly Rev/Max meetings
• Actively monitor and engage with IDeaS G3 RMS
• Analyze competitive set pricing and yield strategies
• Partner with Front Office on Upsell initiatives.
• Manage all OTA, Airbnb, and IATA Commissionable programs for the property.
• Monitor booking pace for all market segments and deploying strategies to maximize revenues.
• Manage and oversee all LSOP’s related to Rental Program, Long Stay / Extended Stay Guest Contracts.
• Oversee Rental Reservation Inbox responding to individual and group booking inquiries
• Manage all relevant rate codes for property and ensure rates are in parity
• Creation of annual Special Events Calendar to ensure restrictions and rates are set during peak demand periods.
• Manage all Owner Revenue Streams for the property and create accurate reporting to the company (ACCOR), Accor Residential, and Owners participating in ACCOR Rental Program. 
• Collaborate with sales & marketing community to maximize unit and/or fractional sales and owner values
• Adhere to GDPR, PCI Compliance, and all local/state regulations.
• In addition to the preparation of all revenue/ rental program performance and statistical reports, and any other special report that may be required by corporate office or the General Manager, the Revenue Manager is responsible for interpreting said reports and then communicating the results with the Executive Team and relevant department heads.

Salary: $100,000 – 110,000 + Incentive Bonus Plan

Qualifications

• Bachelor's or Master’s degree in Business, or a relevant field of work, or an equivalent combination of education and work-related experience 
• Good knowledge of Opera, IDeaS Revenue Management Software and GD’s an asset.
• Strong Knowledge of Opera and Microsoft Excel required.
• Minimum of two years of Revenue Management related experience
• Previous Front Office Management experience an asset.
• Highly organized with the ability to manage multiple projects under time constraints.
• Demonstrated experience in leading & developing people. Strong communication skills, both verbal and written to address all levels within the organization and ownership community and ability to gain consensus and influence others.
• Fluent in Microsoft Window applications and relevant computer applications
• Highly responsible & reliable with exceptional attention to detail
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Valid Driver's License 

Visa Requirements:
Must be legally eligible to work in the United States of America. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations.  And we know that, to offer our guests the best, we first need to offer our employees the best.  That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards.  Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel.  Our teams are guided by values of Respect, Integrity,  Teamwork and Empowerment;  we employ the highest ethical and quality standards, treating all colleague with fairness and dignity.  A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program.  An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview may contact, in confidence 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.