Company Description
Fairmont Hanoi opened in March 2026, marking the debut of the Fairmont brand in Vietnam. The 241-room luxury hotel blends traditional lacquer artistry, Vietnamese heritage, and Indochinese elegance, creating a refined urban resort experience.
The hotel features eight dining and bar venues, a rooftop terrace, indoor and outdoor pools, a modern fitness centre, and a dedicated wellness floor with spa and bathhouse. With three ballrooms - including a 1,100 sqm grand ballroom, and nine meeting rooms, it is set to become Hanoi’s premier destination for events and social gatherings.
Job Description
The People & Culture Coordinator is responsible for coordinating and supporting day-to-day People & Culture operations by providing efficient administrative and operational support. The role has a strong focus on casual workforce recruitment and payroll support, colleague documentation, HR systems, and colleague services, ensuring smooth operations, a positive colleague experience, and compliance with company policies and applicable laws.
Casual Workforce Management
- Perform end-to-end recruitment for casual labor: sourcing, screening, interview coordination, and onboarding.
- Coordinate with outsourcing vendors to ensure casual manpower requests are fulfilled in a timely manner.
- Maintain and regularly update the casual labor database; manage communication channels (e.g. Zalo, Facebook groups).
- Work with relevant departments to verify attendance and working hours of casual colleagues.
- Support the P&C Executive in the preparation and processing of casual payroll.
Recruitment Support
- Support employer branding initiatives, including job advertisements, designs, and social media postings.
- Coordinate interview arrangements with departments and follow up with candidates accordingly.
- Assist in maintaining candidate records and tracking recruitment progress.
- Coordinate with outsourcing partners and authorities to support Work Permit and Visa processes for expatriates in compliance with applicable regulations.
- Prepare and submit visa, work permit, and residence card application documents as required.
General Administration & Support
- Coordinate colleague facilities and administrative arrangements, including locker assignment, key card issuance, parking registration, etc.
- Maintain accurate records with building management and relevant stakeholders.
- Ensure proper tracking, control, and recovery of company assets upon colleague resignation.
- Maintain organized filing, tracking, and control of incoming and outgoing P&C documents.
- Coordinate and follow up to obtain required approvals and signatures in a timely manner.
- Assist in organizing colleague engagement activities, recognition programs, and staff communications.
- Assist in developing and distributing internal communication materials (newsletters, updates, announcements).
- Handle daily P&C administrative tasks accurately and efficiently.
- Respond to colleague inquiries related to People & Culture processes and services.
- Ensure People & Culture office supplies and materials are adequately maintained.
- Handle confidential information with discretion and professionalism.
- Perform other duties as assigned by Management.
Other
- Process day-to-day People & Culture administration in an accurate and timely manner
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/ emergency procedures
- Perform other reasonable duties as assigned by Management.
- Handle sensitive and confidential information with discretion and integrity.
Qualifications
Knowledge and Experience
- Bachelor’s Degree in Human Resources Management/ Hotel Management
- Minimum 1 year of Human Resources experience
- Good written and verbal English communication skills
- Knowledge of Work Permit and Visa procedures for expatriates is an advantage
- Proficient in MS Excel, Word, and PowerPoint; experience with Canva and/or Figma is an advantage
Competencies
- Detail-oriented and organized
- Good interpersonal and communication skills
- Proactive, service-minded, and willing to support operations
- Good time management and ability to multitask
- High level of integrity and confidentiality
- Comfortable working in a fast-paced, multicultural environment
Additional Information
Open to Vietnamese candidates only
