- Full-Time
- Permanent
- FAIRMONT
- Talent & Culture
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The Savoy, London, United Kingdom
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REF30315S
Human Resources Assistant, The Savoy
Region
Luxury & Lifestyle
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Title: Talent & Culture Assistant
Department: Talent & Culture
Inspired and Supported by: Talent & Culture Manager
Your purpose will be:
The T&C Assistant will play a critical role in the daily operation of our successful Talent & Culture Department. They will proactively support the T&C department on ensuring the ongoing level of detail required to maintain all T&C administration, support positive colleague relations and promote our company values and culture; whilst assisting the Director of T&C where required and offering support to the rest of the T&C Team where necessary.
You will be accountable for:
Providing a warm reception to all internal/external guests. Answering a wide variety of enquiries from current and prospective colleagues, both in person, over the telephone and via e-mail
Managing all office administration responsibilities as well as walk in queries, including incoming and outgoing mail and filing
Ensuring all T&C information and colleague files (electronic and paper systems) are compliant, accurate and up to date, and easily accessible.
Conducting quarterly audit of all colleague files for key information along with Code of Ethics, GDPR and Working Time Regulations audits; quarterly report on colleague immigration status
Assisting with ensuring all Employee Action Forms are completed and submitted in a timely manner including follow up if needed
Supporting T&C Director and T&C team with administration, ad hoc queries and projects
Managing interview tracker and liaise with HODs and Hotel Manager’s PA for organizing face to face interviews
Attending monthly payroll meeting with Payroll Supervisor
Being responsible for all new starters documentation including uploading information onto T&C Manager, ensuring paperwork reaches payroll in a timely and efficient manner. New Starters Responsibilities:
Sending employment offers
Preparing job contracts and amendment letters
Ensure all on boarding documents have been issued
Send reference check through Hireright system and collect results
Collect dietary requirements and medical questionnaires of new starters
Provide orientation information
Run benefit part during induction
Assist with all new hire travel/accommodation recommendations
Organize uniform fitting appointment for new starters before the starting date
Managing the Savoy Talent & Culture Common Inbox
As the T&C Representative for Health & Safety, responsible for all H&S requirements of the department and attendance of the monthly H&S Meetings
Assisting Assistant Recruitment Manager with the coordination of work experience/internships
Promoting positive colleague relations trough an environment that encourages open communication, trust & mutual respect
Carrying out any other administrative support duties and responsibilities as assigned
Demonstrating Accor Values and communicates the Vision and Values at all time.
Fully supporting and being knowledgeable regarding all relevant Accor Human Resource Policies & Procedures.
What you will need to do in this role?
Strong communication skills, both written & verbal.
Kind and empathetic attitude toward colleagues, role modelling The Savoy brand and being a frontline ambassador for T&C
Confident and articulate able to build positive relationships at all levels
Strong administration and organization skills with a proven ability to juggle many tasks simultaneously in a busy work environment and met deadlines.
Great attention to detail, and focus on quality of work produced.
A team player, possessing a high degree of professionalism, knowledge of Talent & Culture processes, business acumen, energy and determination.
Attention to detail and the ability to set and meet deadlines with quality results.
Advanced computer skills in Word, Excel, PowerPoint, Publisher and T&CIS.
An extremely positive energy that is contagious and a drive to grow and develop within Talent & Culture.
Ability to demonstrate tact and diplomacy in an environment of confidentiality with the right balance of common sense, empathy, and business acumen.
Must be able to remain focused and calm in a busy office environment
Desirable:
Knowledge of CoreHr System.
1-2 years’ experience in the Hospitality Industry.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary and benefits including pension and life assurance
- 31 days of holiday including public holidays (increase to 33 days after 5 years)
- Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
- Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
- Free stay at The Savoy after successful completion of probation
- 50% discount at our iconic American & Beaufort Bars
- 50% discount at our world-famous Afternoon Tea
- 50% discount at our spa and florist
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
- 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
- Laundry services & dry cleaning for uniformed and non-uniformed colleagues
- Colleague gym facility and Virgin Active gym membership discount
- Employee assistance programme
- Annual optician reimbursements for eye tests and glasses
- English language classes
- Colleague restaurant
- Local F&B, retail and gym discounts
- Interfaith prayer room
- Wellness room
- Cycle to work scheme
Meet Claudia, the human resources director
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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