Reservations & Sales Manager

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As our next Reservations & Sales Manager, you…

Are passionate about guests and delivering great service.

Have a strong level of knowledge and experience across the operations.

Have a hands-on approach, are organised and supportive of your team.

Take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.

Are results-driven and understand what needs to be done in order to achieve the hotel goals.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

A little more information:

As a Manager you will have the opportunity to contribute to a fabulous experience together with your team for your guests and clients. To help you do that we will support you with the knowledge and skills to be successful in your role.

Our hotel offers 348 rooms, Restaurant & Bar.

Understanding things from our guests’ and clients’ perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Reservations & Sales Manager, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Work Experience

• Minimum one years' experience in the role of Reservations & Sales Management
• Experience in the daily management of the Groups segment – strategy implementation and quotation.

• Experience in conducting appointments, client interaction & account management.
• Strong leadership & team development skills.
• Excellent spoken & written communication, presentation & interpersonal skills.
• Experience in the following systems desirable - Resaweb, Excel, Microsoft
• Business and commercial awareness
• Ability to remain calm under pressure
• Adaptability and flexibility

Benefits

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Pension Scheme
• Talent gym access
• Additional holidays with service
• Delicious complimentary meals on duty prepared by our creative chefs
• Career opportunities across a network of international brands
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• And more: recommend a friend scheme; Employee Advisory Service

(all benefits subject to availability and T&C)