- Full-Time
- Permanent
- Rooms
- Accor
__jobinformationwidget.freetext.LocationText__
Movenpick Al Mamzar, Dubai, AE
__jobinformationwidget.freetext.ExternalReference__
REF29646E
Receptionist
Region
MEA SPAC
"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are Heartists®
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
The Role
- Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Accor & OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
- Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:
Key Deliverables and Responsibilities
Planning & Organizing:
- Review and update Logbook
- Check equipment
- Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
- Oversee the day to day operations
- Report regularly on happening to Supervisors / Night Manager (if on shift).
- Monitor Employees performance/ Coaching
- Fire Procedure
- First Aid Procedures
- Handle guest complaints and report to manager
- Implement and coordinate the Front Office OSM
- Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
- Be fully aware of the Talk of the Walk for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- of all Is aware of the daily activities and has product knowledge the hotel facilities
- Ensure panic report is printed during the shift at least twice.
Operations:
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
- To check the paymaster and assist Supervisors to have No paymasters pending.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
- File daily reception report and documents systematically.
- Print panic report (at least twice a shift).
- Attend briefings; take notes and action with appreciated follow up.
- Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
- At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
- Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Perfect grooming all the time.
- Drive Upselling.
- Carry out any other reasonable task (which may not be stated here) as requested.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
Diploma in Hotel Management
Should have worked in Front Desk as a Receptionist.
Fluency in English, additional languages are a plus e.g. Arabic/Chinese/German/French
Well verse in Opera
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Accor Management LLC, Lusail, QA
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Engineering & Maintenance
Description
Kitchen TechnicianAs a kitchen technician, your primary responsibility is to install, maintain, repair, and troubleshoot various kitchen equipment and appliances used in commercial settings such as re
Reference
3f3e58f2-860e-4953-9102-6542193d99b8
Expiry Date
01/01/0001
Salary
Location
Grand Plaza Mövenpick Media City, Dubai, AE
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dubai
Job Category
Food & Beverage
Description
F&B Attendant (Twenty-Three Bar)You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our o
Reference
95cda7fc-6f53-4cda-847e-bc5a51132758
Expiry Date
01/01/0001
Salary
Location
Novotel Jaipur Convention Centre, Jaipur, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Jaipur
Job Category
Sales & Marketing
Description
Achieve daily targeted number of sales calls with effectivenessDevelop business leads for the Hotel on a weekly basisPrepare monthly list of accounts to penetrate for the following monthPlan a minimum
Reference
236308d7-8aad-42de-b133-b6b4f3a1f6bb
Expiry Date
01/01/0001
Salary
Location
Grand Plaza Mövenpick Media City, Dubai, AE
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Room AttendantYou are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of cr
Reference
2ea09ae7-1348-4126-8eb3-3656235f8ea1
Expiry Date
01/01/0001
Salary
Location
Novotel Kochi Infopark, Kochi, IN
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Kochi
Job Category
Culinary
Description
OperationStock up the assigned kitchen with raw materials and ingredients on a daily basisBe familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precauti
Reference
ada7eea0-c438-49ae-b339-f90d4c342bca
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Obelisk, Dubai, AE
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Dubai
Job Category
Finance
Description
Supervise and coordinate the activities of the Accounts Receivable section.To assist the Credit Manager, in efficient and timely collection of receivables.Ensure cash receipts, claims, or unpaid invo
Reference
f7d42716-3351-45b7-b24b-9bc164fc2c79
Expiry Date
01/01/0001
Salary
Location
, Sydney, AU
Experience Level
Entry Level
Job Schedule
Casual
Brands
IBIS BUDGET
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable spa
Reference
990e5713-ee84-4460-8085-49d7d99857eb
Expiry Date
01/01/0001
Salary
Location
Sofitel Adelaide, Adelaide, AU
Experience Level
Associate
Job Schedule
Part-Time
Brands
SOFITEL
Job type
Permanent
Locations
Adelaide
Job Category
Culinary
Description
What you will be doing:Working as part of the kitchen team this position involves food preparation and presentation with flair for pastries, desserts & baked goods. Organise and operate an assigned se
Reference
86777bc4-d00c-4237-811d-06d367c39fd8
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery, Chadstone, AU
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
As Night Auditor you will assist with the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. This role will also step up
Reference
f7fac5f3-fe56-45e9-b602-1ce9dcb2c0d5
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery, Chadstone, AU
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
What will you doMeet and greet guestsHandle and store guest luggageValet parking of guest carsAssist with any guest requirementsGeneral Porter duties as required
Reference
9504344e-74cc-41d3-b268-20b5dd4f8569
Expiry Date
01/01/0001