- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Olympic Hotel - Seattle, Seattle, US
__jobinformationwidget.freetext.ExternalReference__
REF16500S
Phone/Switchboard Operator
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.
They say you can hear someone's smile over the phone! We are seeking a Full Time Service Phone Operator to join our team in providing exceptional service to our hotel guests. Your effective and engaging communication will be the key when speaking to your fellow Colleagues and Guests. You will turn moments into memories throughout our Guest’s journey, from their pre-booking welcome to inquiries throughout their stay, and a warm farewell experience that they will never forget.
What is in it for you:
- $22.93 per hour + $500 Bonus paid after 6 months of successful employment!
- Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
- Parking/Commuting Discounts
- Paid meal breaks with complimentary meals served in our Staff Dining room.
- Learning programs through our Academies
- Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
- 401K Retirement plans with a 4% match for all colleagues
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities:
- Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging
- Take ownership of each call, respond to requests and answer questions while providing exceptional service
- Handle and distribute faxes, voice messages and written messages for internal and external guests
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through our amenities and services
- Promote our loyalty program
- Service focused personality is essential and previous experience working in a guest-service position is preferred
- Computer savvy and working proficiency with Microsoft Office applications preferred
- Written, verbal, and comprehensive fluency in English; additional languages are an asset
- Ability to work well under pressure in a fast paced environment
- Must hold valid authorization to work in the USA
- Availability to work evenings, weekends, and holidays
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Alwadi Hotel Doha - MGallery, Doha, QA
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Food & Beverage
Description
Join a team that pours excellence! As a Bartender, you will be an ambassador for the exceptional service and flavors that are hallmarks of our restaurant experience. Your warm, personal attention and
Reference
35d59a37-4597-4bd8-9fc5-6eaabb7c9d5f
Expiry Date
01/01/0001
Salary
Location
Mövenpick Sharm El Sheikh, Sharm El Sheikh, EG
Experience Level
Director
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Sharm El Sheikh
Job Category
Rooms
Description
The RoleStrong accent is to be given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff.Close co-ordination between Front Office, H
Reference
9ef91793-0fb5-4d34-b3ac-6c3e0690d538
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel & Apartments Bur Dubai, Dubai, AE
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Dubai
Job Category
Culinary
Description
The RoleTo supervise the assigned station / section, produce a consistent, high-quality product, ensure a courteous, professional, efficient and flexible service consistent with Accor Standards Polici
Reference
c317f669-b4e3-491a-a634-ebe4afc89ce3
Expiry Date
01/01/0001
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, IN
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Visakhapatnam
Job Category
Rooms
Description
Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.Ensure maximum efficiency in the performance of the assi
Reference
937d26af-dd36-4432-9c9d-4126f94fbb8e
Expiry Date
01/01/0001
Salary
Location
ibis Barcelona Meridiana
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Barcelona
Description
¡Si tienes muchas ganas, un gran corazón y buena energía, entonces esta oferta es para ti!Estamos buscando un/una recepcionista polivalente para incorporarse lo antes posible en nuestro hotel.Cómo ser
Reference
3f86ed31-0ec2-4990-b376-806ed51389ed
Expiry Date
01/01/0001
Salary
Location
Novotel Bengaluru Outer Ring Road, Bengaluru, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Bengaluru
Job Category
Sales & Marketing
Description
Implement revenue management operations, procedures and best practices.Identify new revenue opportunities.Optimize and expand distribution partnerships.Challenge and influence hotel to improve service
Reference
32c45c4a-d6bb-494c-a141-d3db5b24778d
Expiry Date
01/01/0001
Salary
Location
Novotel Hamburg Central Station (Neueröffnung), Hamburg, DE
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hamburg
Job Category
Engineering & Maintenance
Description
Als Haustechniker*in bist Du Botschafter der Marke Novotel und des Hotel, indem Du die Technik und Sicherheit unseres Hotels mitverantwortest. Mit Deiner technischen Erfahrung und Deiner Leidenschaft
Reference
a617d86e-3207-4773-84ce-82323bbfc447
Expiry Date
01/01/0001
Salary
Location
Novotel Perth Langley, Perth, AU
Experience Level
Entry Level
Job Schedule
Casual
Brands
Accor
Job type
Temporary
Locations
Perth
Job Category
Rooms
Description
We are currently seeking a highly motivated professional to join our team our Front office Team as a Guest Service Agent in a Casual basis.Your responsibilities will include:Deliver service excellence
Reference
c5747850-4272-4ca9-94b5-c13368e9b691
Expiry Date
01/01/0001
Salary
Location
Novotel Hamburg Central Station (Neueröffnung), Hamburg, DE
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hamburg
Job Category
Culinary
Description
Als Frühstückskoch (m/w/d) bist Du Botschafter der Marke Novotel und des Hotels, indem Du für unsere Gäste besondere Speisen kreierst. Mit Deiner Erfahrung und Deiner Leidenschaft für die Gastronomie
Reference
12100523-13aa-49f8-a514-b8eda9353606
Expiry Date
01/01/0001
Salary
Location
Novotel Bengaluru Outer Ring Road, Hyderabad, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Hyderabad
Job Category
Sales & Marketing
Description
•Identify, analyze & report business trends in the market with appropriate recommendations for new opportunities.•Develop strategies & grow Corporate Leisure and Meetings & Events revenue.•Analyzes in
Reference
9612a4d5-c6d5-48c2-848e-2426c43908ac
Expiry Date
01/01/0001