Key Account Manager, Leisure

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

To develop and drive business from a set portfolio of clients in the B2B Leisure segment. The focus is on developing business for the Europe & North Africa region with a specific spotlight on emitting accounts based across UK and BeNeLux. Working with a total account management approach.  

Here is a snapshot at some of the responsibilities you will hold:

• Client meetings (face to face or virtual) 
• Creation and implementation of a sales action plan with associated activities & forward planning in order to reach set sales targets 
• Business Review Meetings
• Analysis and follow-up actions on the results & performance for client portfolio using reporting tools 
• Proposing, reviewing, negotiating and closing RFP’s
• Contracting T&C’s to the benefit of Accor portfolio of hotels including Leisure Distribution agreements
• Presentations & training on Accor tools, hotels and brands to clients
• Continually build knowledge of hotel portfolio to be an ambassador for hotels, brands and destinations 
• Promotion of Accor in market tools such as ‘Leisure OnLine’ for Adhoc Groups or leads to Infinite 
• Organization and follow-up of Accor client events / Workshops / Industry events & Tradeshows / Fam Trips 
• Profitable ROI for activities, travel & events
• Use of Accor Sales Tools such as Cvent, Anais or Sales ArENA and others
• Proactive sales approach

• Minimum of 3 years experience as Account Manager preferably within Leisure B2B sales either at hotel or central level or working for a Leisure B2B operator (within a contracting role or Hotel supplier liaison role
• Ideally contacts in market including clients, competitors and industry partners
• Strong presentation & communication skills
• Persuasion & influencing skills
• Results driven
• Sales skills including negotiation, problem solving and closing
• Good understanding of the leisure market across ENA 
• Good destination knowledge / awareness globally with a focus on ENA and UK & BNL in particular 
• Additional language to English a benefit

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, subsidised gym membership, private medical healthcare, pension, and of course complimentary hotel stays (to name a few). 

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

your information will be kept confidential according to EEO guidelines.