- Full-Time
- Permanent
- SOFITEL
- Information Technology
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai The Palm, Dubai, AE
__jobinformationwidget.freetext.ExternalReference__
REF29898N
IT Supervisor
Region
Luxury & Lifestyle
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
- You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.
- Serve as secondary contact for all servicing of computer PC hardware and / or software.
- Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.
- Accountable for disaster recovery and business continuity as it relates to technology.
- Foresees, identifies and resolves system(s)’ performance problems
- Ensures technology assets are secure and well-maintained in accordance with Sofitel policies and standards
- Data Communication
- Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.
- Performs adds/moves/changes/deletions.
- Supports end-use company provided mobile phone issues.
- Troubleshoots high-speed Internet access problems.
- Escalates problems as appropriate through IT Manager.
- Desktop Support
- Images desktops, installs new software applications, applies patches, maps drive to correct server/network.
- HARDWARE: Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
- SOFTWARE: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on the hotel’s systems and computers. Has a good relationship to the Software suppliers? Supports the hotel in resolving Software issues by escalation of issues to Software suppliers
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Maintain a full inventory of all Hardware and software related supplies.
- Maintain a log of all computer hardware and a log of all services calls on computer hardware
- Manage the configuration records, programme files and data files on the computer system
- Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
- Install and test corporate approved applications changes to the hotel computer systems
- Implement Preventive Maintenance for all IT hardware & Software on timely basis.
- Will be fully in-charge of IT Dept. and all of its related issues in the absence of the IT Manager / Department Head.
- Checking daily backups, all system interfaces, server hardware and logs.
- The management of the IT Agent/IT Specialist involves assigning daily tasks, providing training on all necessary theoretical and practical procedures, and offering troubleshooting and support in line with corporate standards.
- Follow up all claims that are being forwarded to IT Dept.
- Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
- Must have very good knowledge in LAN, Security, Wireless, IP Telephony, Paytrax, Micros, Fidelio, Opera, Sun System, various hospitality solutions and software.
- Must be an example of the Sofitel Values, Brand Standards, and a champion of appearance & hygiene guidelines.
- Implements guidelines, policies and procedures for those operating departments according to Sofitel Guidelines & Standards
- To ensure that he/she provides a friendly, courteous and professional service at all times.
- Ensures that any given timeline is strictly followed.
- Ensures that the daily IT procedures are completed only timely basis.
- Bachelor Degree in any related field
- Previous hotel IT experience preferred
- Strong guest orientation and conflict resolution skills.
- Effective problem-solving and decision-making abilities.
- Good command of spoken and written in English
- Positive attitude with excellent interpersonal skill and strong leadership
- Arabic, Russian or French language a plus
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, AE
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Food & Beverage
Description
F&B Captain - ULA Specialty RestaurantPassionate about guest interaction, food and beverage? As a Captain, you will lead your team to create unforgettable Food & Beverage experiences for our guests.Wh
Reference
30cb876e-647c-48ab-9a9d-fb802338e1fc
Expiry Date
01/01/0001
Salary
Location
Novotel Bengaluru Outer Ring Road, Bengaluru, IN
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Bengaluru
Job Category
Rooms
Description
GSA-HousekeepingAttend daily briefings and takes on daily assigned tasks Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to st
Reference
b9c9b478-85f3-4713-8738-fbb00a81dc64
Expiry Date
01/01/0001
Salary
Location
Raffles The Palm Dubai, Dubai, AE
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Food & Beverage
Description
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.Provide a warm and friendly welcome, leading guests and seating the
Reference
43cec194-27b9-41e6-a30a-41f4cb27f428
Expiry Date
01/01/0001
Salary
Location
Hôtel Le Louis Versailles Château - MGallery, Versailles, FR
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Versailles
Job Category
Food & Beverage
Description
Nous recherchons notre nouveau talent pour assister notre Responsable de la Restauration. Si vous êtes doté(e) d'une excellente présentation, que vous vous souciez du bien être des clients et que vous
Reference
1234dca6-0bc5-418c-94a1-1494d7a54f55
Expiry Date
01/01/0001
Salary
Location
Novotel Kolkata - Hotel & Residences, Kolkata, IN
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Kolkata
Job Category
Sales & Marketing
Description
To maintain and grow food & beverage sales from Novotel Kolkata Hotel & Residences’s existing client base.To develop an effective sales strategy to attract new & additional catering sales, in conjunct
Reference
389de0c7-cce9-4a46-821c-4b5241bc4154
Expiry Date
01/01/0001
Salary
Location
, Madinah, SA
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Madinah
Job Category
Rooms
Description
Coordinate lost and found issues with the stations.Ensure all lost and found files are updated.Follow up with lost baggage issues.Prepare monthly Lost and Found report.Answer all telephone calls with
Reference
422dda8c-3d32-49f9-974d-aa9fbbf52162
Expiry Date
01/01/0001
Salary
Location
Novotel Dubai Al Barsha, Dubai, AE
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Others
Description
Assists in monitoring and managing the reservationist team to ensure excellent customer serviceContributes globally to guest satisfaction through the quality of his/her work and exemplary behaviourMax
Reference
43b20042-50b6-4dc3-8634-0de77860e04e
Expiry Date
01/01/0001
Salary
Location
, Madinah, SA
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Madinah
Job Category
Rooms
Description
Receive and log housekeeping service requests from guests via telephone, mobile applications, or in-person, ensuring accuracy and completeness of information.Prioritize and coordinate housekeeping req
Reference
2b88cf2e-9585-4328-bd73-f65cc24d7887
Expiry Date
01/01/0001
Salary
Location
Novotel Goa Candolim, Candolim, IN
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Candolim
Job Category
Finance
Description
Key Responsibilities:Verify and post accounts receivable transactions to journals, ledgers, and other records.To assist the Asst Manager Accounts Receivable and Finance Manager, in efficient and timel
Reference
25dcb30f-e61b-4210-81fd-8655725f621f
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON PARIS, Paris, FR
Experience Level
Executive
Job Schedule
Full-Time
Brands
The Hoxton
Job type
Temporary
Locations
Paris
Job Category
Sales & Marketing
Description
L’hôtel The Hoxton, Paris recherche son/sa Groups & Events Executive en CDD pour 6 MOIS ! A partir de début juin. Que vas-tu trouver à The Hoxton Paris? La chance de rejoindre une nouvelle équipe
Reference
ba482aca-d687-42fb-942a-d34cb16aadb0
Expiry Date
01/01/0001