Heart of House Supervisor

Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur on the Côte d'Azur, which was awarded the illustrious title of Best Restaurant at The World’s 50 Best Restaurants 2019. He is also the first chef to be appointed as the UNESCO Ambassador for biodiversity, which will see Mauro continue his work promoting an awareness of the impact that food choices have on ecosystems. At Raffles London, Colagreco offers three dining experiences: Mauro Colagreco at Raffles London at The OWO, Saison and Mauro’s Table.

Driven by a consistent commitment to seasonality, local procurement, and sustainability, all three of Colagreco’s dining experiences will showcase the UK’s best organic produce sourced daily from farms, fields, and shores across the country. Colagreco’s culinary offering will truly be the heart and soul of the hotel, in which guests and locals can come together to celebrate, meet, entertain and delight.

Mauro Colagreco at Raffles London at The OWO, his signature restaurant, is an ode to travel and discovery told through food. The restaurant showcases Chef Mauro’s culinary innovation and passion towards sustainability through his commitment to sourcing local, seasonal ingredients – with a particular focus on the rich diversity of native British vegetables. A meal here is all about the journey.

An exceptional opportunity presents itself for a Heart of House Supervisor to join the Food & Beverage Department at Raffles London at the OWO.

Reporting into Heart of House Manager, you will be supervising all aspects of Stewarding including crockery and cutlery, inventory management, cleaners and kitchen porters. Managing food hygiene and cleaning standards across the back of house areas.

You will work in close contact with front and back of house managers ensure a smooth and consistent service, surpassing the guests’ expectations.

Specifically, as the Heart of House Supervisor, your responsibility’s will include:

• Managing stock control, wastage/breakage, and labour.
• Training, and managing all members of the stewarding team.
• Managing food hygiene standards including HACCP and COSHH.
• Working with external staff and agencies.
• Communication with staff and guests in a friendly and professional manner.
• Building and developing good relationships including problem solving and complaint handling.
• Preparing the department for service and managing time sensitive targets.
• Work closely with the wider food and beverage team.

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure
• Exceptional communication and customer service skills, both written and spoken
• An understanding and willingness to contribute to a 24h operational schedule when required
• Market knowledge of competitors and event industry trends
• Strong food and beverage knowledge
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
• Proven track record of surprising and delighting guests to provide exceptional service
• Able to work within a team
• To be detail-oriented

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.