- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Scottsdale Princess, Scottsdale, US
__jobinformationwidget.freetext.ExternalReference__
REF29480R
Guest Experience Supervisor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!
What’s in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Superior knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
- Responsible for all aspects of guest service and satisfaction for the Lobby Concierge.
- Provide exceptional concierge information to our guests about Scottsdale area attractions, restaurants, theatres, special events and other available services.
- Develop and maintain strong guest relationships to ensure guest loyalty.
- Develop and maintain contacts and professional working relationships with counter parts in other Fairmont properties, the Scottsdale community and hospitality service providers in our area.
- Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
- Maintain a positive working relationship with Fairmont Gold Concierges to ensure service quality and consistency.
- Directly influences the future effectiveness of the hotel through involvement in training & motivation of Concierge team.
- Maintaining communication of up to date, accurate information between guests, staff, management and our business partners on a consistent basis.
- Facilitate the training and development of the Concierge team.
- Lead by example by providing exceptional guest service with a passion to continually exceed expectations and anticipate guest needs.
- Strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times.
- Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable about all safety and emergency procedures.
- Assisting with all other Front Office areas, including covering leadership shifts in other Front Office departments as needed
- Performs any and all other tasks which are assigned by management
- Active member of Les Clefs D’Or USA is a plus
- Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.
- A minimum of two years Front Office experience ideally with previous five diamond experience.
- Self-motivated, resourceful, highly organized, extremely detailed, calm under pressure, effective at multi-tasking, prioritizing, follow up, thinking on the run, problem solving, accountability and the proven ability to work well under pressure.
- Excellent communication skills including written, verbal, body language, facial expressions, telephone and interpersonal and leadership skills.
- Strong knowledge and understanding of Scottsdale and all it has to offer during all seasons is required.
- A Post-Secondary Degree or Diploma in Hospitality from a recognized institute is preferred.
- Fluency in a second language is an asset
- A seasoned professional, with exceptional presentation and a mature demeanor.
- Previously demonstrated the commitment to exceeding guests' expectations at all times.
Physical Demands:
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting up to 20lbs.
- Occasional ascending or descending ladders, stairs and ramps
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-JJ1
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Abidjan, Côte D’Ivoire
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Abidjan
Job Category
Culinary
Description
Cuire des viandes, poissons ou légumes.Cuisiner des spécialités tels que demandé par le chef et selon les changements de la carte.Aider dans l’élaboration des fiches techniques.Fait preuve de créativi
Reference
9ab9ea37-5902-45fc-9953-931567c2a232
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Student
Job Schedule
Full-Time
Brands
The Hoxton
Job type
Internship
Locations
Barcelona
Job Category
Rooms
Description
What you’ll do…You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.Deal with the coming and g
Reference
cb8d8474-ca49-468b-9cec-0c873b841f24
Expiry Date
01/01/0001
Salary
Location
Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Mama Shelter
Job type
Permanent
Locations
Dubai
Job Category
Talent & Culture
Description
THE MISSION?You are the favourite parent of Mama! 💕You are the People & Culture ambassador for a team of several hundred people through a welcoming, quirky and friendly atmosphere that you create. Ou
Reference
75f8ed42-e8fb-4f8d-bd6f-38dcc2920c2b
Expiry Date
01/01/0001
Salary
Location
London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Temporary
Locations
London
Job Category
Sales & Marketing
Description
We are super excited to bring to you the position of Senior Multi Hotel Revenue Manager within our Revenue Team based at our London Support Office so if you’re looking for your next challenge, this co
Reference
ad3cea72-3d45-461b-b655-d1eeef339362
Expiry Date
01/01/0001
Salary
Location
Rome, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
The Hoxton
Job type
Temporary
Locations
Rome
Job Category
Talent & Culture
Description
What’s in it for you…• Become part of a team that’s very passionate about creating great hospitality experiences.• Competitive salary.• 26 days holiday (plus bank holidays), pension and life insurance
Reference
48293814-822c-4bc9-9cfc-f23d57ac6687
Expiry Date
01/01/0001
Salary
Location
Gold Coast, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Mondrian
Job type
Permanent
Locations
Gold Coast
Job Category
Procurement
Description
Are you passionate about purchasing at the very top end of the marketDo you have an eye for detail and can-do attitude in getting the best dealsCommunication is key - with both your fellow team member
Reference
b2b89ae0-c048-43c1-a497-32b3940ff1d6
Expiry Date
01/01/0001
Salary
Location
Cape Town, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Cape Town
Job Category
Culinary
Description
Scope of Position:To supervise and ensure a smooth food production in the respective area and section assigned and to assist the Executive Sous Chef as well as the Executive Chef in creating optimum c
Reference
7354b443-0ca1-41fc-920e-f01199b8f46f
Expiry Date
01/01/0001
Salary
Location
Cape Town, South Africa
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cape Town
Job Category
Culinary
Description
Scope of position:The Commis Chef will be focused, with special attention placed upon continuous practice to master skills and tasks assigned to them by their supervisors. Always act in a professional
Reference
d92dc0e7-67cd-4fae-ac42-1ff28b8cfaaf
Expiry Date
01/01/0001
Salary
Location
14th arrondissement, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
MISSION :Le Revenue Manager F&B H/F met en œuvre des méthodes de Revenue Management pour le département Restauration de l’hôtel, afin de développer le chiffre d’affaires de ce dernier. Pour ce faire,
Reference
f391a7e5-8515-41d1-addd-c04fcd51cd86
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
The Hoxton
Job type
Permanent
Locations
Paris
Job Category
Finance
Description
Tu seras en charge de...Etre garant du suivi, du contrôle et de la comptabilisation du chiffres d’affaires de l’hôtelContrôler le travail des réceptionnistes de nuitVérifier les rapports de caisses et
Reference
f590f8e7-53f2-4363-9b68-dd621fdd026f
Expiry Date
01/01/0001