- Full-Time
- Permanent
- Rooms
- Accor
__jobinformationwidget.freetext.LocationText__
Mercure Bedford Centre Hotel, Bedford, GB
__jobinformationwidget.freetext.ExternalReference__
REF29039R
Front Office Team Member
Region
Europe and North Africa
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Our mission at Mercure Bedford Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Team Leader, you…
Would describe yourself as a committed leader with a deep understanding of other people, a distinct personality and someone who can work in a structured way:
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Work duty manager shifts as and when required taking full responsibility of the hotel.
- Assist in conducting training for all Front Office employees.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
- You will be working both Night and Day shifts and requires great flexibility.
In short: You will welcome the guests and provide support and leadership to all Reception Team Members through coaching, mentoring and training to ensure guest’s satisfaction by providing high quality services with a warm and friendly approach. You are the face of Mercure Bedford Centre Hotel.
Work Experience
* Experience in working in Front Office Reception within a hotel
* Passion for Customer Service
* Great Communication Skills
* Knowledge of FOLS is required
* Problem Solving abilities
* Friendly and Approachable
Salary to be discussed during the interview at the venue.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
ibis London Blackfriars, London, GB
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
Greet customers, make suggestions, answer and present the menuAnswer all questions about beverages and the foodTake orders and send them to kitchen staff through the POS systemEnsure quality service i
Reference
1919765f-f380-437c-8625-508a4b9b3ebe
Expiry Date
01/01/0001
Salary
Location
Fairmont Royal Palm Marrakech, Marrakesh, MA
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Marrakesh
Job Category
Rooms
Description
Concierge Chez Hôtels Fairmont, les collègues transforment de simples moments en souvenirs inoubliables pour nos clients en étant des ambassadeurs de notre marque, de l’hôtel et de la communauté. Au
Reference
1526b52c-3a85-4c3a-a856-365fee423455
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHEPHERDS BUSH, London, GB
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
The Hoxton
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
What you'll do...Run a fun and fast paced bar operation day and night, reporting directly to the Restaurant General ManagerBe creative, share ideas, develop and implement our bar strategy – play a par
Reference
2acaf095-9147-4e6b-a2e9-d0ff63e5ae42
Expiry Date
01/01/0001
Salary
Location
Swissôtel Al Maqam Makkah, Makkah, SA
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Makkah
Job Category
Security
Description
Summary of Responsibilities: Reporting to the security manager responsibilities and essential job functions include but are not limited to the following:Responsible for all Guests and colleagues wit
Reference
6fd079af-b666-4ffb-bae9-ac663ce1abc5
Expiry Date
01/01/0001
Salary
Location
, Montreal, CA
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Montreal
Job Category
Food & Beverage
Description
Votre rôle :Développez vos compétences de leadership! Nous recherchons un individu dynamique et motivé pour assumer le rôle de Directeur de la Plonge, offrant une occasion unique de diriger et de supe
Reference
34e82765-4cd2-4742-8003-35c015183bf7
Expiry Date
01/01/0001
Salary
Location
Sofitel Montréal Golden Mile, Montreal, CA
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Montreal
Job Category
Rooms
Description
En tant que directeur(trice) adjoint(e) de l’entretien ménager, vous êtes responsable d’assister le/la directeur(trice) de l’entretien ménager dans la gestion quotidienne du département, afin d’assure
Reference
ad6ea94d-7907-4137-b4e7-99418a06694c
Expiry Date
01/01/0001
Salary
Location
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, AE
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Food & Beverage
Description
Passionate about guest interaction, food and beverage? As a Venue Manager, you will lead your team to create unforgettable experiences for our guests in our organic, earthy and grounded beachside rest
Reference
cf5579bc-7b99-48ba-9b5d-4e9ef4eb934f
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, GB
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Administration & Support
Description
To welcome Spa guests and members and answer their queriesTo provide guests and members with towels, robes and locker keys when using the Spa.To provide information and advice on the facility, its ser
Reference
8a719ba4-f8d0-46b8-9b89-893e665366fc
Expiry Date
01/01/0001
Salary
Location
ibis Barcelona Meridiana
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Barcelona
Description
¡Si tienes muchas ganas, un gran corazón y buena energía, entonces esta oferta es para ti!Estamos buscando un/una recepcionista polivalente para incorporarse lo antes posible en nuestro hotel.Cómo ser
Reference
3f86ed31-0ec2-4990-b376-806ed51389ed
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai Juhu Beach, Mumbai, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Mumbai
Job Category
Culinary
Description
Main Duties:Administration: Requisitions food orders from store room and daily market list. Customer Service: Ensure that guests have service up to standards as of Novotel.Financial:. Re
Reference
c5a5cbc0-f65b-451c-bdcf-dfa6fdcb9f20
Expiry Date
01/01/0001