Director, Rooms

Delano Dubai

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 
 

Summary
As the Director of Rooms at Delano Dubai, you will lead the entire Rooms team, comprising Front Office, Guest Experience, Guest Services, and Housekeeping. Integral to the hotel's senior leadership team, you'll contribute to key strategic and operational decisions. Your role encompasses overseeing departmental strategies, ensuring brand service execution, and driving brand initiatives forward. Your focus will be on managing Rooms Division requirements meticulously, enforcing service standard procedures, and motivating staff to deliver exceptional service consistently. Additionally, you'll be responsible for Rooms revenue & profitability, competitive revpar index, guest satisfaction, brand consistency, and employee engagement. Managing outsourced labor related to other divisions (Valets, Limousine company) will also fall under your purview.

Responsibilities 

Performance Metrics Focus:
•    Concentrate on metrics like Engagement, Guest Experience, Top Line Revenue, Margin Improvement, and Competitive Positioning.
Strategic Leadership:
•    Develop and implement departmental strategies aligned with the brand's business strategy.
•    Ensure execution of brand service strategy and initiatives.
•    Meet or exceed the needs of the brand's target customer while maximizing financial performance.
Developing and Executing Rooms Division Strategy:
•    Develop and execute a rooms division strategy aligned with the brand’s objectives.
Leading Rooms Division Teams:
•    Review business opportunities and troubleshoot potential challenges.
•    Facilitate regular communication among all department staff.
•    Maintain appropriate staffing levels and provide necessary training to new hires.
•    Ensure consistent administration of property policies and disciplinary procedures.
•    Set expectations for service behaviors and hold leadership team accountable.
•    Address employee concerns promptly and effectively.
Maximizing Rooms Division Revenue:
•    Analyze financial reports to assess performance against budget.
•    Encourage innovative approaches to generate incremental revenue and enhance service.

This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.
 

Experience/Certificates/Education
•    Bachelor's degree in Hospitality Management or related field.
•    Minimum 5 years of international leadership experience in large-scale Rooms operations in a luxury hotel environment, acquired from working in key cities/resort destinations globally.
•    Previous working experience in a truly global work environment is essential.
•    Solid business/financial acumen with a good understanding of luxury hotel operations.
•    Act as a role model in delivering elegant and understated service with sophistication.
•    Exemplary service delivery and leadership.
•    Demonstrate leadership qualities to build strong employee engagement.
•    Strong interpersonal skills and attention to detail.
•    Good communicator with fluency in English.
•    Proven organizational skills, able to set and meet deadlines with quality results.
•    Good understanding of budgeting, forecasting, expenses, and payroll control.
•    Executive presence – self-assured exuding quiet confidence and humility.
•    Strong leadership, interpersonal, communication, and negotiation skills.
•    Excellent financial management abilities.
•    Ability to motivate and develop teams.
•    Creative thinking and problem-solving skills.
•    Knowledge of luxury hospitality trends and industry best practices.
•    A passion for delivering exceptional customer service.
•    Ability to work effectively and contribute in a team.
•    High degree of professionalism with sound human resources management and business acumen capabilities.

These qualifications and attributes are crucial for excelling in the role of Director of Rooms, ensuring effective leadership, operational excellence, and outstanding guest experiences.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive leadership training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.