- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Banff Springs, Banff, CA
__jobinformationwidget.freetext.ExternalReference__
REF29738C
Concierge Agent
Region
Luxury & Lifestyle
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Concierge Agent
Do you love working with guests and exceeding their expectations? Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies? As a Concierge Agent you will have the opportunity to work with our Chef Concierge and Concierge Team consistently providing outstanding service and creating genuine and lasting memories!
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
To offer assistance to all guests in making reservations and arrangements for dining, spa, golf, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
To log reservations, create confirmations and itineraries, provide information and be well versed in iConcierge, Open Table, Spa Soft and Royal Service Manager programs
All other duties as assigned
Your experience and skills include:
Previous experience in Royal Service, Guest Services or Front Desk is an asset
Member of Les Clefs d’Or an asset
Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong computer skills with a knowledge of Front Office systems
Must be able to stand throughout shift while typing and talking on the phone
Your team and working environment:
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Pullman Cape Town City Centre, Cape Town, ZA
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Cape Town
Job Category
Others
Description
TASKS, DUTIES AND RESPONSIBILITIESMAINTAINING THE STOREROOMMaintains proper storage of all goods in their pre-designated areasKeeps storerooms organised and clean for proper storageMaintains cleanline
Reference
bfff6038-7973-48cd-a5d0-b3e184178437
Expiry Date
01/01/0001
Salary
Location
Pullman Cape Town City Centre, Cape Town, ZA
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Cape Town
Job Category
Talent & Culture
Description
Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the
Reference
5d720c43-bc3d-463d-9b3c-d5e7e767658f
Expiry Date
01/01/0001
Salary
Location
Pullman Maldives All-Inclusive Resort, Maamutaa Island, MV
Experience Level
Executive
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Maamutaa Island
Job Category
Wellness & Recreation
Description
What you will be doing:Lifestyle Supervisor is reporting directly to Front Office & Lifestyle Manager. This position is responsible for inspire and motivate guests towards participating a simple or co
Reference
408902ad-ee33-47a6-9466-f3a0a8b58859
Expiry Date
01/01/0001
Salary
Location
Novotel Riyadh Sahafa (Opening March 2024), Riyadh, SA
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Riyadh
Job Category
Rooms
Description
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with t
Reference
1d1beb9c-a2c7-46dd-b63d-db2c1063ef3f
Expiry Date
01/01/0001
Salary
Location
Shaden Resort, AlUla, SA
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
AlUla
Job Category
Finance
Description
What is in it for you:أطلق العنان للإثارة: مكافآت مغرية ومزايا لا تقبل المنافسة في انتظارك!أشعل مهاراتك مع أكاديمياتنا المتطورة للنمو المهني السريع.صقل مواهبك وشاهد حياتك المهنية تزدهر محليا وعا
Reference
e3215b0c-4fc6-4d4f-b2dc-8e130254d17b
Expiry Date
01/01/0001
Salary
Location
Shaden Resort, AlUla, SA
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
AlUla
Job Category
Food & Beverage
Description
Host You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive! What is in it for you: In 3-4 bullet points, showcase th
Reference
39af733c-cdac-46db-a2d6-fc03870c4f1b
Expiry Date
01/01/0001
Salary
Location
Shaden Resort, AlUla, SA
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
AlUla
Job Category
Food & Beverage
Description
Plans, directs, controls and coordinates the activities of all Chefs, cooks and other kitchen personnel engaged in preparing and cooking food to insure an efficient and profitable food service. Plans
Reference
e23b4228-3782-49d5-869f-13ff2d099cf5
Expiry Date
01/01/0001
Salary
Location
Novotel Chennai Chamiers Road, Chennai, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Chennai
Job Category
Culinary
Description
What you will be doing:Performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the department in accordance with Hotel Policy.Creating new menu items & train
Reference
e4bd4009-c312-4790-9378-fff229d7c07f
Expiry Date
01/01/0001
Salary
Location
Pullman Maldives All-Inclusive Resort, Maamutaa Island, MV
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Maamutaa Island
Job Category
Sales & Marketing
Description
What you will be doing:As a member of the Marketing Communications team under the Sales and Marketing Department, the Cluster Digital Marketing Manager oversees the management of the digital portfolio
Reference
f4eecd23-aa17-4b6e-bd1a-c247eff7ee4d
Expiry Date
01/01/0001
Salary
Location
The Porter House Hotel Sydney - MGallery, Sydney, AU
Experience Level
Associate
Job Schedule
Part-Time
Brands
Accor
Job type
Permanent
Locations
Sydney
Job Category
Talent & Culture
Description
Your Time Will Be ValuedRecruitment, Selection and Retention – oversee frontline talent acquisition to meet staffing needs of hotels following hotel and company guidelines;Culture and Engagement – ini
Reference
1c7605d4-ef26-46c6-9903-1a4f079b205d
Expiry Date
01/01/0001