- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
, Dallas, US
__jobinformationwidget.freetext.ExternalReference__
REF29460M
Banquet Captain
Region
Americas
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guests.
JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of service requirements for assigned functions:
- Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
- Particular characteristics/descriptions of wines/champagnes ordered.
- Prices for specified selections on cash functions.
- Groups' names and background.
- Type of functions and expected attendance/guarantee numbers.
- Scheduled hours of service.
- Special requests/arrangements.
- Order of service, traffic flow in room.
- VIPs.
- Organize all assigned functions and complete preparation work in accordance to departmental standards. Follow up on special arrangements to ensure compliance with such.
- Check storage areas for proper supplies, organization and cleanliness. Complete requisition for
additional supplies needed and submit to Manager. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Requisition linens/skirting required for designated functions and transport such to function area.
- Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.
- Meet and follow-up with the Chef and Stewarding to review scheduled group's menu, and guaranteed numbers and all equipment requirements. Ensure agreement of delivery times, amounts and special arrangements. Communicate service needs throughout the function.
- Prepare station assignments for Banquet Servers according to group requirements and Hotel standards.
- Ensure that assigned staff has reported to work; document any late or absent employees.
- Coordinate breaks for assigned staff.
- Assign stations and sidework to Servers in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
- Conduct pre-function meeting with Servers and review all information pertinent to set-up and service of group.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Ensure that door cards are typed for each scheduled function and properly posted.
- Inspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.
- Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.
- Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.
- Ensure replenishment of items as specified on event orders and requested by group contact.
- Set out name cards, escort cards in accordance with group requirements.
- Organize head table assembly and assist in group's entrance into the function area.
- Meet group coordinator prior to function, make introduction and ensure that all arrangements are agreeable.
- Greet guests upon arrival at function and assist in seating as required by group.
- Direct Servers on timing of service throughout function.
- Communicate additional meal requirements and special requests to the Kitchen.
- Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
- Assist Banquet staff with their job functions to ensure optimum service to guests.
- Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.
- Clearly communicate last call at designated closing time to guests, leadership team and Servers.
- Present guest check and process payment. Adhere to all cash handling and credit policies/procedures.
- Total all charges for the group function, prepare check and present to group contact for payment. Adhere to all cashiering procedures/policies.
- Ensure that unused food is returned to the Kitchen, that designated condiments are broken down and properly stored (butters, cream, dressings, etc.) and that all Banquet supplies are returned to designated storage areas.
- Direct the final breakdown of function room and clean up. Ensure all department standards are met.
- Ensure all closing duties for staff are completed before staff sign out.
- Conduct training of staff as assigned.
- Provide feedback on staff performance to Manager. Report disciplinary problems to Manager and participate in the counseling of employees.
- Foster and promote a cooperative working climate, maximizing productivity and employee morale.
- Respond to all pages by radio/phone promptly.
- Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
- Document pertinent information in department log book.
- Complete all paperwork and closing duties in accordance with departmental standards.
- Review status of assignments and any follow-up action with Manager.
QUALIFICATIONS
- Minimum 18 years of age to serve alcoholic beverages.
- High school graduate or equivalent vocational training certificate, some college.
- Supervisory experience.
- 2 - 3 years experience in Banquet food service.
- Knowledge of various food service styles.
- Fluency in English both verbal and written.
- Food handling certificate
- Fluency in a second language, preferably Spanish.
- Certification of previous training in liquor, wine and food service.
- Previous Culinary training.
- Certification in alcohol awareness program.
- Certification in C.P.R.
- Ability to suggestively sell.
- Ability to input and access information in the property management system/computers/point of sales system.
- Previous guest relations training.
- Familiarity with food and beverage cost controls.
- Familiarity with Sales and Marketing tools for Banquets.
- Creative ability to decorate food tables/displays.
- Provide legible communication and direction.
- Compute basic arithmetic.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
- direct performance of staff and follow up with corrections when needed.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Victoria, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Victoria
Job Category
Culinary
Description
As a Sous Chef, at the Fairmont Empress, your creative flair and passion for creating exceptional culinary experiences will set you apart as a strong leader in the industry.What is in it for you: Excl
Reference
95e7e363-47ff-4c5f-9acc-4252b5d19640
Expiry Date
01/01/0001
Salary
Location
Queenstown, New Zealand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
To work with the Assistant Housekeeping Manager and Housekeeping Supervisor to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care
Reference
b861201a-4a2f-4184-b7ce-0edea7f103f0
Expiry Date
01/01/0001
Salary
Location
Makati, Philippines
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Makati
Job Category
Food & Beverage
Description
The Assistant Outlet Manager will liaise between multiple food and beverage venues to ensure the success of every guest experience – and model exceptional service and leadership skills among your team
Reference
2bffa954-c0ae-46f4-b29c-73c8bae15e2e
Expiry Date
01/01/0001
Salary
Location
Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Security
Description
GuardavidasContribuir en la aplicación de políticas y procedimientos de Servicio y Prevención para garantizar la seguridad y el bienestar de nuestros Huéspedes, Colegas y Visitantes, así como el resgu
Reference
f5fbeb35-b5f5-47e7-925a-ffaaa6aa6e5c
Expiry Date
01/01/0001
Salary
Location
Brisbane, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
THE SEBEL
Job type
Permanent
Locations
Brisbane
Job Category
Food & Beverage
Description
We are looking for Food & Beverage Attendants to join our team on part-time basis.Key duties of this role include, but are not limited to the following:Explain the menu to guests, assisting those with
Reference
decd5a38-3b4d-4231-892c-dcff5fbb5f3d
Expiry Date
01/01/0001
Salary
Location
Playa del Carmen, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Engineering & Maintenance
Description
Supervisión de la operación de los equipos de sala de máquinas coordinado con los operadores de esta área.Revisar el control de tratamiento de aguas de torres de enfriamiento,calderas y chillers.Re
Reference
e628a321-d719-4d77-9533-951d12d7f54a
Expiry Date
01/01/0001
Salary
Location
Chicago, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SOFITEL
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
Always lending a helping hand with a smile. As a Bell Person, your passion for serving people, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arr
Reference
97574c9d-1bb7-4b14-8720-8a2bcc152c03
Expiry Date
01/01/0001
Salary
Location
Berkeley, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Berkeley
Job Category
Rooms
Description
This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. To respond to situations and activities at the Front Des
Reference
a32eaa05-d22f-4a9d-9cd6-5a4e9c9da62b
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Executive
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Lima
Job Category
Culinary
Description
Ser el responsable de la elaboración de los platos de la cartaAsegurar las porciones de insumos que van a ser necesarios para la preparación de los alimentos Elaborar salsas, guarniciones y alimentosR
Reference
a1025618-c886-4c68-8250-5c7dfa3ff3c3
Expiry Date
01/01/0001
Salary
Location
Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Culinary
Description
Second Cook/First CookDo you have a natural passion and creativity when it comes to cooking? Would you like be part of a dynamic and innovative team in one of the largest hotels in Canada? Continue yo
Reference
752a693e-4a23-4925-a6e2-18cf252b937f
Expiry Date
01/01/0001