Owner Services Coordinator

Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity. Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work-life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!

*We do not have employee housing available.*

Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the world's most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer's delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities.

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all Owners, guests, and colleagues, anticipate and resolve issues, and assist your team with various projects. You are level-headed and are able to focus no matter how busy the office may become. 

What is in it for you:

• Wonderful work-life balance with unparalleled access to the outdoors, steps away from the lodge.
• Option for Health, Dental, Vision, Disability, Life Insurance and 401k.
• Incredible team culture with many engagement opportunities. A place to feel appreciated.
• Year-around employment (no off-seasons).
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Coordinate Owner and Resident reservations and benefits according to project documents.
• Serve as a principal source of information for the team, the Owners and the guests while serving as a liaison with all lodge departments.
• Maintain pre-arrival itinerary processing.
• Develop and maintain strong Owner relationships to ensure brand and property loyalty.
• Utilize Owner and Resident profiles to deliver individualized and anticipatory service. 

• Previous guest service experience.
• Excellent interpersonal and communication skills.
• Ability to prioritize work in an environment with multiple interests.
• Ability to handle complex and confidential information with discretion.
• Competency using a variety of computer software. Microsoft Office required, Property Management Systems an asset.
• Ability to be successful with and without direct supervision.

Your team and working environment:

• Tight-knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete the task at hand.
• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $22.62/hr

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.