Spa Supervisor

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To support the Spa Manager in delivering an exceptional, world‑class spa experience within Fairmont’s new luxury spa facility. The Spa Supervisor ensures smooth daily operations, leads and motivates the spa team, upholds brand standards, and maintains a serene, professional environment for guests. The role blends hands‑on service excellence with operational oversight, ensuring every guest receives a personalised, memorable wellness experience.

• Deliver exceptional guest service, ensuring every guest receives a warm, personalised and luxury‑level experience.
• Resolve guest queries and concerns promptly and professionally.
• Maintain spa ambience, including cleanliness, presentation, and atmosphere in all treatment and relaxation areas.
• Support VIP and special‑request guests in line with Fairmont standards.
• Supervise daily operations of therapists, receptionists, and spa attendants.
• Lead pre‑shift briefings to communicate priorities, occupancy, and service expectations.
• Coach and mentor team members to uphold service excellence and operational standards.
• Support training and onboarding of new spa team members.
• Oversee treatment scheduling to maximise therapist productivity and guest satisfaction.
• Ensure compliance with health, safety, and hygiene standards, including COSHH and industry best practice.
• Monitor stock levels of products, linens, and consumables, raising requisitions as needed.
• Support spa opening and closing procedures, ensuring readiness and security.
• Assist with retail sales performance and product recommendations.
• Support revenue targets through upselling, package promotion, and efficient scheduling.
• Maintain accurate records, including treatment logs, therapist hours, and operational checklists.
• Assist with reporting on KPIs such as occupancy, retail conversion, and guest feedback.

• 1–2 years’ spa experience and some supervisory exposure preferred within a luxury hospitality environment 
• Deliver excellent guest service, resolve queries, and maintain a luxury spa environment
• Supervise daily operations, support therapists and reception, and lead briefings
• Manage schedules, maintain hygiene and safety standards, and oversee stock
• Support retail sales, upselling, and basic KPI reporting
• NVQ Level 3 Beauty Therapy (or equivalent) required

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people