Retail Supervisor

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

As a Retail Supervisor, your passion for Retail will exceed guest expectations. You offer a memorable experience to our Hotel guests, creating a bond, while offering suggestions to the perfect gift to take the Fairmont Orchid home with them. As a leader, you will guide your retail team in delivering outstanding sales results and managing controllable expenses. Lead the effort to exceed expectations, provide exceptional service, and display passion for the Fairmont brand!

What you will be doing:

• Consistently offer professional, friendly and engaging service. Maintain a positive, professional demeanor and appearance at all times
• Coach, counsel, schedule, train, supervise and lead retail staff
• Monitor weekly schedules and breaks as to maximize the utilization of labor hours and minimize overtime
• Liase with other departments to ensure smooth operations
• Maintain cleanliness and efficiency of the retail operation
• Handle product protection, storage conditions, storeroom maintenance and cleanliness
• Orchestrates shipping/receiving procedures/processes and invoice reconciliation
• Check inventory of all items daily
• Receive cash/credit cards and room charges for merchandise/services
• Liaison for retail communications internally regarding promotions
• Keep records of funds received; performs cashiering as well as other clerical duties
• Completes all cashier forms upon closing
• Compares cash register totals and receipts in register to verify accuracy of transactions
• Totals and summarizes funds received
• Maintain profitable inventory and take monthly inventory
• Research & review vendors to secure cost effective and quality products
• Update and implement all policies and procedures requires for maximum performance by staff
• Keep department goals advancing in a productive direction
• Responsible for coordination of all recyclables within work area
• Performs all other tasks assigned by management.

Your experience and skills include:

• Previous experience within retail preferred
• Computer literate in Microsoft Window applications and/or Point of Sales System required
• Must possess a professional presentation
• Previous Hotel experience preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Must be able to lift/push/pull a minimum of 50 pounds
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Must have flexible schedule availability to coordinate with the needs of hotel business including days, evenings, weekends, and holidays

Hourly Rate: $31.46 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid