- Tiempo completo
- Permanente
- Ventas & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Novotel Cambridge North, Cambridge, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF64455Z
Reservations & Events Coordinator
Region
Europe and North Africa
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
As our next Reservations & Event Coordinator, you…
Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Main responsibilities:
- Daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
- Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
- Daily ckeck of OTAs commissions
- Weekly submission of commissions on Fastcom
- Update of various trackers on a daily basis (such sus No show, Cxl, etc)
- Manage reservations and booking enquiries via telephone, email and face to face
- To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
- Arrange and deliver hotel show around in a professional and knowledgeable manner
- To support with group bookings through the whole process and liaise with other departments where required
- To be the first point of call for all client enquiries regarding accommodation and meeting and events
- To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
- Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
- Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
- Maintain the accuracy of the in-house reservations system
- Reply to all booking enquires that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings
- Opera cloud knowledge preferable
- Plan, coordinate, and execute group reservations, conferences, meetings, and events, ensuring a seamless experience for our clients.
- Liaise with clients to understand their event requirements and provide tailored solutions.
- Coordinate with internal departments, including Food & Beverage, Front Office, Reservations, Maintenance and Housekeeping, to ensure all event aspects are aligned.
- Manage event logistics, including room setup, audiovisual requirements, and catering services.
- Oversee event budgets, ensuring all events are delivered within agreed financial parameters.
- Provide exceptional customer service throughout the event planning process and on the day of the event.
- Handle any last-minute changes or issues with professionalism and efficiency.
- Conduct post-event evaluations to gather feedback and improve future events
- Available to work week and weekend days, in both early and late shifts
Benefits
- You can work with multinational colleagues
- Be part of a global community of hospitality industry
- Opportunity to develop your career
- Special staff rate at our hotels
- Free Gym
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Great work environment and colleagues
- Personal development programs
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
- Free parking
- Apprenticeship scheme
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
DELANO DELANO MIAMI BEACH, Miami Beach, United States
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
DELANO
Tipo de contrato
Permanente
Locations
Miami Beach
Area
Ventas & Marketing
Descripción
What you'll do... Strategic Marketing & Planning:Implement the launch & opening PR, marketing, and communication plan aligned with all the Food & Beverage outlets' objectives and milestones.Ensure t
Referencia
616438d5-3264-4207-90e2-9a6726c6f5d7
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis Gurgaon Golf Course Road, Gurugram, India
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Gurugram
Area
Ventas & Marketing
Descripción
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
Referencia
5ff74084-6444-426b-acf9-41cee2d77f54
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman New Delhi Aerocity, Delhi, India
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Delhi
Area
Ventas & Marketing
Descripción
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT •Being able to translate the strategy into a hotel approachUnderstanding the global Accor sales strategy and distribution channels•Working with various hotel t
Referencia
8a02e604-bfc5-4827-9a54-765c8acd875a
Fecha de cierre
01/01/0001
Salario
Ubicación
Mercure London Bridge, London, United Kingdom
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
MERCURE
Tipo de contrato
Permanente
Locations
London
Area
Ventas & Marketing
Descripción
Our mission at Mercure London Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have somet
Referencia
75dce73d-9536-44f4-b2fe-052ad4aa9ed7
Fecha de cierre
01/01/0001
Salario
Ubicación
Mercure London Earls Court, London, United Kingdom
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
MERCURE
Tipo de contrato
Temporal
Locations
London
Area
Ventas & Marketing
Descripción
POSITION OVERVIEWTo deal with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments, especially reception ensur
Referencia
3135fd70-91eb-49c8-b5c9-fa4692c1b709
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis Mumbai Airport, Mumbai, India
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Mumbai
Area
Ventas & Marketing
Descripción
Change Management – Generates activity and seeks new challenges to improve work performance; demonstrates an optimistic outlook and recovers quickly from failure.Commercial Awareness – Shows awareness
Referencia
cd904162-d91a-456c-92e2-26a4a86cd62d
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Surfers Paradise, Surfers Paradise, Australia
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
NOVOTEL
Tipo de contrato
Permanente
Locations
Surfers Paradise
Area
Ventas & Marketing
Descripción
In this integral role you will be reporting to the Director of Sales and Marketing, and supporting the sales team. You’ll be responsible for the efficient organisation and coordination of onsite conf
Referencia
c5690ad9-f96b-4132-a12c-13baa351a742
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis Bengaluru Hosur Road, Bengaluru, India
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
IBIS
Tipo de contrato
Permanente
Locations
Bengaluru
Area
Ventas & Marketing
Descripción
Sales ManagementAchieve daily targeted number of sales calls with effectivenessDevelop business leads for the Hotel on a weekly basisPrepare monthly list of accounts to penetrate for the following mon
Referencia
5fc02853-c814-4754-b82c-a8f564f0abbb
Fecha de cierre
01/01/0001
Salario
Ubicación
, Vũng Tàu, Vietnam
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
PULLMAN
Tipo de contrato
Permanente
Locations
Vietnam
Area
Ventas & Marketing
Descripción
General missionsResponsibilities include increasing the equity of the Hotel and brand through all communications, products and partnerships, and using Accor and Brand platforms and tools to drive reve
Referencia
36aaf655-a73a-4e69-b663-0311f8b41042
Fecha de cierre
01/01/0001
Salario
Ubicación
SLS PLAYA MUJERES, Isla Mujeres, Mexico
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
SLS
Tipo de contrato
Permanente
Locations
Quintana Roo
Area
Ventas & Marketing
Descripción
Responsable de gestionar, crear y optimizar las plataformas de redes sociales del SLS Playa Mujeres, con el objetivo de mejorar la presencia online del hotel y atraer a nuevos huéspedes, especialmente
Referencia
28db00f9-1708-4649-815b-d6eb7c1cc94e
Fecha de cierre
01/01/0001