Reception Night Supervisor

RECEPTION:

• Welcomes guests as soon as they arrive with great care and attention

• Helps encourage customer loyalty by building friendly, personalized relationships 

• Ensures that administrative procedures never take priority over guest relations

• Anticipates guests' needs and takes them into consideration

• Handles any guest complaints and/or remarks; provides a response as soon as possible.

• Has an impeccable attitude which conveys the image of the brand and hotel 

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel

• Handles phone calls and reservations

• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date 

• Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

• Take orders and payments

• Prepares snacks, food, drinks or breakfasts during operational hours

• Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)

•Provides a high standard of service both in terms of welcome and waiter service

• Maintain hygienic food service techniques during service

*Prepare the breakfast buffet

Location

Working hours:

10 pm to 0630am (Mon- Sun) depending on the rota.  Hourly rate £12.00/hour

Work Experience

• Night auditor experience or hospitality experience minimum1 year.

*Good interpersonal skills, guest oriented and service minded

• Team spirit 

• Good listening skills and ability to anticipate

• Good presentation and confident speaking skills 

• Dynamic

• Sales oriented

• Vocational qualification or diploma in hospitality - food & beverage and/or any initial training

• Good knowledge of Windows

• Fluent in the local language; business English

RECEPTION:

• Welcomes guests as soon as they arrive with great care and attention

• Helps encourage customer loyalty by building friendly, personalized relationships 

• Ensures that administrative procedures never take priority over guest relations

• Anticipates guests' needs and takes them into consideration

• Handles any guest complaints and/or remarks; provides a response as soon as possible.

• Has an impeccable attitude which conveys the image of the brand and hotel 

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel

• Handles phone calls and reservations

• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date 

• Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

• Take orders and payments

• Prepares snacks, food, drinks or breakfasts during operational hours

• Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)

•Provides a high standard of service both in terms of welcome and waiter service

• Maintain hygienic food service techniques during service

*Prepare the breakfast buffet

Location

Working hours:

10 pm to 0630am (Mon- Sun) depending on the rota.  Hourly rate £12.00/hour

Work Experience

• Night auditor experience or hospitality experience minimum1 year.

*Good interpersonal skills, guest oriented and service minded

• Team spirit 

• Good listening skills and ability to anticipate

• Good presentation and confident speaking skills 

• Dynamic

• Sales oriented

• Vocational qualification or diploma in hospitality - food & beverage and/or any initial training

• Good knowledge of Windows

• Fluent in the local language; business English

RECEPTION:

• Welcomes guests as soon as they arrive with great care and attention

• Helps encourage customer loyalty by building friendly, personalized relationships 

• Ensures that administrative procedures never take priority over guest relations

• Anticipates guests' needs and takes them into consideration

• Handles any guest complaints and/or remarks; provides a response as soon as possible.

• Has an impeccable attitude which conveys the image of the brand and hotel 

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel

• Handles phone calls and reservations

• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date 

• Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

• Take orders and payments

• Prepares snacks, food, drinks or breakfasts during operational hours

• Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)

•Provides a high standard of service both in terms of welcome and waiter service

• Maintain hygienic food service techniques during service

*Prepare the breakfast buffet

Location

Working hours:

10 pm to 0630am (Mon- Sun) depending on the rota.  Hourly rate £12.00/hour

Work Experience

• Night auditor experience or hospitality experience minimum1 year.

*Good interpersonal skills, guest oriented and service minded

• Team spirit 

• Good listening skills and ability to anticipate

• Good presentation and confident speaking skills 

• Dynamic

• Sales oriented

• Vocational qualification or diploma in hospitality - food & beverage and/or any initial training

• Good knowledge of Windows

• Fluent in the local language; business English

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

What's in it for you:

Benefits
Attractive Bonus Scheme; Pension Scheme; The Accor Bienvenue Card : A Discount Card to be used in Accor Hotels World Wide and Selected partners; Bonus Break: Complimentary stays in UK hotel; Family and Friends Voucher; Double paid on bank holidays; Training & Development; Additional holidays with service 20 + 5 years; International Development Opportunities; Employee Advisory Service; Childcare Vouchers; Eye care vouchers; Meals on duty; Uniforms & Shoes

Internal Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.