Mice Manager

The 5-star rated 389-key Pullman Kuching was designed to enrich guests with precious and exclusive comfort since its inception in 2010. With stunning panoramic views of Kuching City and the Sarawak River, complemented by the hotel’s spacious and contemporary interiors, business and leisure travelers can indulge in 5-star luxury during their stays. With well-equipped MICE facilities and large conference space, the hotel is also a key player in Kuching’s MICE industry. As the preferred venue for meeting and conferences, Pullman Kuching had hosted numerous international and regional events.

Pullman Kuching features an array of outstanding facilities such as the uniquely designed swimming pool, and specialty restaurants and bars – guests will indeed be spoilt for choice!

Administration:

• Directs all function room related activities to ensure the smooth running of the unit.
• Motivates and trains the Event & Group Planner to ensure their best performance.
• Fully Introduce the use of Sales & Catering system (Opera)
• Establishes and maintains the accounts management system.
• Responsible for the distribution of work to MICE division.
• Responsible for maintenance of the database of banquet supporters.
• Establishes good working relationship within the department and other related departments.
• Assigns responsibilities to subordinates and checks their performance periodically.

Assess selling opportunities within the market segment and maintain constant standard:

• Closely monitors & developed wedding and social event business in Pullman Kuching.
• Create creative packages together with Event / Wedding organizers.
• Maintains up to date knowledge and provides constant feedback on market while maintaining close client relationship.
• Prepares and updates forecast for banquet revenue on regular basis or as required.
• Monitors and updates information on market share and produces recommendations on actions to improve.
• Participates as much as possible in relationship building.
• Handles the negotiation process /enquiries. 
• To assist Sales Managers when needed.
• To capitalize on activities in the hotel and in the community, holidays and events that would bring in extra customers.
• Prepares and maintains a complete and up to date set of standard correspondence in accordance with Accor Hotels, standards and monitors usage by all Banquet Sales personnel.
• Conducts site inspections of function rooms, rooms and outlets for prospective clients and event organizers.
• Participate in related exhibitions
• Maximizing revenue through yield management
• Ensure all function space sell according to selling guideline

Operation:

• Liaises with clients on finalizing details and gives professional advice on set-up arrangements and planning of functions.
• Ensures effective communication with organizers.
• Responsible for the dissemination of group related information to other departments e.g. issues Group Resumes and chairs pre-convention meeting.
• Maintains close coordination with respective departments on organizer’s requirements.
• Is visible to organizers and clients during their event and checks on satisfaction.
• Oversees the operation of the functions and works closely with all departments to ensure quality service is delivered to our clients at all times.
• Reviews bills with organizers together with Credit and Room Division so as to eliminate adjustments needed on final invoice.  Finalization of method of payment in line with company policies.
• Maintains close communication with other related departments.
• Provide good impression of hotel catering services by making sure that setups, food, service and all other facilities are of high quality.

Post event follow up:

• To promote good relationship with regular guests.  To handle guest complaint effectively and diplomatically.
• Prepares post event follow up which includes “Thank You” letter and personal “thank you call”.
• Verifies charges and layout of invoice prepared by Credit Department.
• Ensure catering revenue is updated in Sales & Catering System
• Obtains feedback from clients and follows through with the necessary action.
• Follows up on next repeat event/meeting.
• Provides a courteous and professional service at all times.

Others:

• Maintains good working relationships with colleagues and all other departments.
• Has a complete understanding of and adheres to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
• Maintains a high standard of personal appearance and hygiene at all times.
• Maintains a good rapport and working relationship with all associates within hotel.
• To maximize sales and revenues by providing good service and training his/her staff to up-sell.
• To introduce mechanism plan and promotions to the Director of Sales & Director of Sales & Marketing to increase sales.
• Relocation or transfer by the hotel when the management deems suitable and necessary.

Communication:

• To attend the daily sales morning briefing as well as Sales, Catering and Banquet Operation related meetings.
• To be responsible for a daily event forecast and event revenue report for all event.
• To communicate and present a positive attitude to provide leadership to all associates all times in order to attain all desired goals.

• Tertiary studies in Tourism, Hospitality preferred.
• Knowledge of tourism, geography, foreign cultures.
• Minimum 2 years’ experience in MICE industry.
• Extensive personal travel within the region.