Maintenance Technician (F/M/X)

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the Chief Engineer, responsibilities and essential functions include, but are not limited to:

• Consistently offer professional, friendly and engaging service
• Ensure the overall maintenance of the facility
• Respond to daily guest room calls throughout the hotel in a timely manner for general maintenance issues including HVAC, Plumbing, Electrical, internet and TV issues while providing high customer service attending to guest concerns.
• Maintain all brand and quality luxury service standards
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance.
• Responsible for routine general maintenance and repair of minor problems throughout the hotel or as directed by immediate supervisor. 
• Perform tasks such as: light plumbing, electrical and guest door lock repair
• Maintain all actions in a Daily Activity Maintenance log
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Conduct routine preventative maintenance on all equipment as assigned along with guest room preventative maintenance upkeep.
• Responsible for routine general maintenance and repair of HVAC/R field as directed by immediate supervisor.
• Maintain refrigeration & HVAC equipment for guest rooms, ballrooms, offices, etc.
• Able to use Building Management System application and schedule temperatures for events in a timely matter to meet comfort levels prior to events.
• Complete Work Orders, including electrical, mechanical, and guest door lock repair
• Perform light plumbing such as clearing drains, repairing sinks & assemblies.
• Document and maintain proper records.
• Maintain and repair various pieces of kitchen equipment. 
• Assist with pool equipment repair, filter cleaning, water testing and chemical balancing
• Paint and perform drywall repairs on property.
• Participate in the daily/weekly/monthly/quarterly/annual preventative maintenance projects on hotel equipment, and guest rooms.
• Assist operating the fork lift when or if required
• Maintain, monitor and complete log sheets for all equipment including boilers, chillers, and cooling towers.
• Repair, maintain, and dismantle structures as needed.
• Assist with projects with furniture, woodworking, doors, folding walls, ceilings, tile, sheetrock and hardware throughout the hotel.
• Familiarity of various tools to complete job and work safely.
• Maintain and repair doors, furniture, windows, hang artwork, headboards, mirrors, etc.
• Flexibility to work different shifts including morning, evenings, overnight, weekends, and holidays.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Maintain an adequate stock of parts and ensure cleanliness in assigned spaces.
• Ensure adherence to all internal safety policies and procedures.
• Adherence to Safety Data Sheets (SDS) and safety precautions.
• Correct and report any fire hazards or health and safety hazards
• Maintain regular and predictable attendance

Other duties as assigned 

• High school diploma or equivalent preferred.
• Previous experience in a Maintenance role required
• Electrical, plumbing and basic maintenance skills
• Computer literate in Microsoft Office applications required
• Certified Refrigeration & HVAC mechanic is an asset
• Basic knowledge of drywall repair, painting of all types and ability to match texture
• Previous experience with chiller, boiler, water treatment, cooling tower experience preferred 
• Ability to work as part of a team and also with minimal supervision.
• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with groups of customers or colleagues.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work under pressure and manage multiple priorities.
• Strong communication and interpersonal skills.
• Proficiency in relevant software and systems, including BMS (Building Management Systems)
• Fluent in Portuguese
• Good knowledge of English is an asset

Our Fairmont Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.