- Tiempo completo
- Permanente
- Ventas & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Barcelona, Spain
__jobinformationwidget.freetext.ExternalReference__
REF2844V
Luxury Reservation Consultant ( German Speakers )
Region
Europe and North Africa
Would you like to work for a company where hospitality is a work of heart and you can be all you are?
Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.
At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.
Your mission will be to serve as the connection between Accor and our guests through:
- Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations
- Having authentic conversations while you book global travel experiences to luxury destinations
- Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need
What is in for you?
- Great welcoming plan: You will have a specific training plan for one month that will help you to understand more about our culture, values, business and quality standards that will help you to feel comfortable and confident when taking your firsts calls.
- Inclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities.
- Collaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard!
- Exclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide.
- Daily Meal Allowance: Enjoy daily meals with our food allowance
- Health & Wellbeing: We provide you with private health insurance and activities to support wellness initiatives
- Incentive Plan: Earn rewards based on smart goals
- Global Reach: Make a global impact by connecting with guests from around the world.
- Community Involvement: Participate in opportunities to give back and make a positive impact in the community.
Your experience and skills include:
- Relevant Experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus.
- Language Skills: Native or proficiency level in German and fluency in English (C1-C2).
- Tech Savvy: Comfortable with computers and new software.
- Passion for Travel: Genuine interest in travel and hospitality.
- Active Listener: Ability to understand and respond to guests' needs.
- Excellent Communicator: Strong verbal and written communication skills.
- Customer Service: Solid understanding of service principles and best practices
- Responsible: Strong sense of responsibility and accountability.
- Eager to Learn: Curious and eager for self-development.
- Team Player: Collaborative and respectful in a diverse multicultural environment.
- Availability : Start Q4 2024
If you are passionate about luxury and sales, and are looking for a role that values genuine interactions and exceptional guest experiences, apply now to become a Luxury Reservation Consultant with us. Let's create unforgettable experiences together.
Location and Availability Requirements:
- Must be currently legally entitled to work full-time in Spain
- 39 working hours/ week
- We offer rotating schedules
- 2 consecutive days off (two weekends off per month guaranteed)
- Current opening hours: Mon-Sun 8am to 10pm
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
What It’s Like to Work at Accor Global Reservation Centre:
LK : Accor GRC Barcelona
IG : GRC Barcelona
TikTok : grc.barcelona
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Raffles Singapore, Singapore
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
RAFFLES
Tipo de contrato
Permanente
Locations
Singapore
Area
Ventas & Marketing
Descripción
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Profess
Referencia
99b21cd4-e737-4514-9566-e4e7557edaae
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Ahmedabad, Ahmedabad, India
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Ahmedabad
Area
Ventas & Marketing
Descripción
Entertain clients with the object to secure business or strengthen ties when requiredConduct site inspections and tour familiarizationsMonitor competitor activities and use information when developing
Referencia
6cdd475b-e4af-41e7-88f7-a34ca021f6da
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
SOFITEL
Tipo de contrato
Permanente
Locations
Riyadh
Area
Ventas & Marketing
Descripción
Reporting to the Director of Marketing, the E-commerce manager is responsible for determining tactical efforts, which drive revenue to the hotel on all streams: Rooms, F&B, MICE, Spa & other ancillari
Referencia
bf1ab1d5-a5c9-49db-a649-6a1ce59482aa
Fecha de cierre
01/01/0001
Salario
Ubicación
Mövenpick Aqaba, Aqaba, Jordan
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Aqaba
Area
Ventas & Marketing
Descripción
Job PurposeThe main responsibility is to manage the total sales efforts within the hotels to generate pro-actively revenue. The basic guideline to do this is the hotel’s Marketing Plan as well as the
Referencia
89292e5b-bcf1-4586-b28f-1fd4f51e9755
Fecha de cierre
01/01/0001
Salario
Ubicación
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Chadstone
Area
Ventas & Marketing
Descripción
What you'll be doing...As the Business Development Manager, you will play a pivotal role in growing Hotel Chadstone's market presence. You will be responsible for identifying new business opportunitie
Referencia
8031fc9c-9112-44a2-bb07-4a1abf01e761
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman Phuket Karon Beach Resort, Phuket, Thailand
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
PULLMAN
Tipo de contrato
Permanente
Locations
Phuket
Area
Ventas & Marketing
Descripción
Develop and implement sales strategies to achieve MICE revenue targets, including client prospecting, lead conversion, and relationship management.Build and maintain strong relationships with key cli
Referencia
e4838225-92ba-4267-8a8e-cdf1347ab753
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman Phuket Karon Beach Resort, Phuket, Thailand
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
PULLMAN
Tipo de contrato
Permanente
Locations
Phuket
Area
Ventas & Marketing
Descripción
As Associate Director of Sales, you will play a pivotal role in shaping and executing the hotel's vision to achieve business objectives and revenue goals. By identifying new market opportunities and l
Referencia
5c775325-39aa-4219-9932-4f5763b8f748
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Jasper
Area
Ventas & Marketing
Descripción
We are looking for a dynamic and experienced Marketing Manager who thrives in a fast-paced environment and brings expertise across multiple marketing disciplines. Working closely with the Director of
Referencia
6f40bedb-0e2b-429d-9429-474f0df258b6
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Whistler
Area
Ventas & Marketing
Descripción
Regional Sales Coordinator Showcase your outstanding interpersonal skills as a Regional Sales Coordinator, representing Fairmont's Canadian Western Mountain Region, consisting of Fairmont Chateau Whis
Referencia
1cb15e40-90ea-41e5-a052-828b8118a362
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Wailea-Makena
Area
Ventas & Marketing
Descripción
Job Title: Reservations Agent (Full-time)All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations
Referencia
d4d6572b-a50e-4840-a98a-5e9757ce8848
Fecha de cierre
01/01/0001