Learning & Development Manager Full-time

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

• Wonderful company culture – our colleagues are at the heart of all we do
• Excellent training with the opportunity to build a successful career
• Career development opportunities with national and international promotion opportunities 
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues  
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.
• Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance Program
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Opportunity to participate in our Leadership Incentive Program
• A competitive salary starting at $71,250.00 per annum.

What you will be doing:

Reporting to the Director, Talent & Culture responsibilities and essential job functions include but are not limited to the following: 

• Partner with department managers to ensure training aligns with operational needs and guest expectations.
• Act as a learning ambassador to foster a positive and proactive training culture.
• Provide ongoing coaching, support and development of Departmental Trainers and Leaders to ensure consistent and quality on the job training.
• Conduct needs analysis in line with LQA and Forbes standards, and Mystery shopper, and audit requirements, Assess training needs through surveys, interviews, performance evaluations, and consultation with department heads.
• Create and conducting innovative bite size training as identified Design, implement, and manage comprehensive training programs aligned with hotel goals and brand standards.
• Work closely with Departmental Leaders and Senior Managers in the development of specific action plans to address issues and concerns identified in observation and colleague engagement feedback.
• Create and maintain a property knowledge bank for all department training manuals, standard operating procedures, job task checklists, department onboarding training plans.
• Manage the implementation and execution of Job Task Checklists and follow up ensuring consistent high standards across all departments to ensure a 100% completion of Job Task Checklists for all colleagues.
• Be active in monitoring the operations and ensure operational presence to observe, identify training needs and validate training and program implementation effectiveness.
• Support Talent & Culture team with on-boarding facilitation, corporate training programs when required Develop onboarding programs for new hires, ensuring a smooth integration into the hotel’s service culture.
• Ensure all new hire departmental orientation is effectively completed, actively monitor and check in with new hires.
• Create and maintain an annual and up-to-date monthly training calendar.
• Maintain accurate records of employee training and certifications.

Your experience and skills include:

• Previous operational hospitality experience, minimum 2 years, is required – previous leadership experience is a strong asset.
• Proven facilitation skills.
• Bachelor’s degree or diploma in Human Resources or Hospitality Management or Education will be an asset.
• Experience in hotel operations and service excellence.
• Computer literacy and excellent skills with all Microsoft Window applications required.
• Ability to be independent to drive key initiatives while working cohesively as part of a larger team.
• Exceptionally organized, disciplined, proactive and innovative.
• Proven experience with creating and executing full-cycle processes.
• Strong interpersonal and communication skills, both verbal and written, with the ability to build strong relationships with peers and stakeholders.
• Driven and energetic self-starter who thrives on a challenge.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS