Laundry Supervisor - Movenpick Hotel Kigali

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.
• To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
• To ensure a correct and economical use of all the chemicals and that the formulas are respected.
• To ensure a proper storage of the chemicals, respecting the environmental procedures.
• To maintain the linen and laundry par stocks.
• To ensure laundry staff has a full knowledge of all the textiles and their proper care.
• To constantly check the linen, uniform for cleanliness and defects and to recommend replacement, if necessary.
• To maintain constant linen flow to the floors and the outlets.
• To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
• To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.
• To assist laundry and housekeeping operations during daily peak hours.
• To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
• To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
• To maintain complete and readily accessible files.
• To continuously study and evaluate the operations and procedures to increase revenue and productivity.
• To ensure proper handling of lost and found items.
• To participate in monthly inventories.
• To follow up daily check lists.
• To ensure a proper use of the telephone etiquette as per Movenpick standards.
• To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To ensure a proper coverage and supervision of the Laundry at all times.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
• To assist in fulfilling administrative responsibilities and monitoring activities.
• To be an ambassador of the Laundry and of the hotel, in and outside the work place.
• To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department.
• To create an atmosphere of high morale and a happy working relationship among the staff.
• To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.
• To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.

• Diploma or degree in Hotel Management or any other relevant fields
• Atleast 2 years experience in 4-5 star hotel.
• Fluent in English 

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.