- Tiempo completo
- Permanente
- Productos digitales, TI, datos y análisis
- ACCOR
__jobinformationwidget.freetext.LocationText__
Tbilisi, Georgia
__jobinformationwidget.freetext.ExternalReference__
REF4515S
IT - Senior Customer Technology & Solutions Advisor (CTS)
Region
Accor HQ
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
We are seeking a Senior Customer Technology & Solutions Advisor (CTS) to join our dynamic Hospitality Technology team as part of a strategic transformation across ENA. This is a newly created position aimed at strengthening Accor’s digital and technological integration across its hotel portfolio in the region.
The CTS Advisor will act as the main point of contact for IT and technology topics within their hotel portfolio, ensuring successful project delivery and full alignment with Accor IT strategies and standards.
Key Responsibilities
Act as the main technology liaison between hotels and internal/external partners.
Oversee the full project lifecycle: budgeting, scheduling, implementation, and evaluation.
Manage and update the technical inventory of hotel portfolios (IT infrastructure, systems, partners).
Coordinate technical deployment with internal departments and local service providers.
Advise hotels on adopting innovative solutions and improving operational performance.
Ensure compliance with global IT standards and lead continuous improvement initiatives.
Provide technical recommendations and support hotel development plans (1–3 year scope).
Required Qualifications & Skills
Education & Experience
Bachelor's degree in Computer Science, Hospitality Technology, or related field.
Minimum 5 years of experience in IT infrastructure, systems, or service delivery.
Experience in the hospitality industry is a strong plus.
Technical Proficiency
Solid knowledge of IT infrastructure, OS, networks, and hotel-specific systems.
Familiarity with project methodologies and best practices.
Soft Skills
Strong communication and organizational skills.
Teamwork and stakeholder management capabilities.
Fluent in English; proficiency in a regional language is highly desirable.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Hôtel Mercure Dijon Centre Clemenceau, Dijon, France
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Dijon
Area
Productos digitales, TI, datos y análisis
Descripción
Les Hôtels Bourgogne Qualité recrutent un(e) Revenue Manager multi-hôtels pour accompagner la croissance de ses 16 établissements situés entre la Bourgogne et Paris, du 1 étoile au 5 étoiles (franchis
Referencia
cd3d5922-fbf3-41ca-81cc-c88c8f1c6f20
Fecha de cierre
01/01/0001
Salario
Ubicación
Mercure Serpong Alam Sutera, South Tangerang, Indonesia
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
MERCURE
Tipo de contrato
Permanente
Locations
South Tangerang
Area
Productos digitales, TI, datos y análisis
Descripción
The Assistant IT Manager is responsible for the management, implementation, and usability of technology systems in the hotel. This role ensures that the IT infrastructure supports all hotel operations
Referencia
d1d53cb5-c319-4c6d-8b57-dc0c21e97515
Fecha de cierre
01/01/0001
Salario
Ubicación
Mercure Serpong Alam Sutera, South Tangerang, Indonesia
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
MERCURE
Tipo de contrato
Permanente
Locations
South Tangerang
Area
Productos digitales, TI, datos y análisis
Descripción
The IT Manager is responsible for the management, implementation, and usability of technology systems in the hotel. This role ensures that the IT infrastructure supports all hotel operations, includin
Referencia
cf828e5b-b087-4eef-9d9f-e465b6b530c0
Fecha de cierre
01/01/0001
Salario
Ubicación
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Issy-les-Moulineaux
Area
Productos digitales, TI, datos y análisis
Descripción
We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global hospitality leader.With our 700 Heartists, we bring together the best of hospitalit
Referencia
a6f0514c-b026-45bb-9cc5-c387eaee4901
Fecha de cierre
01/01/0001
Salario
Ubicación
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Issy-les-Moulineaux
Area
Productos digitales, TI, datos y análisis
Descripción
Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists®, bring together the best of hospitality with the best of
Referencia
4b707a3b-85b1-455a-b56d-b8b56352c4fe
Fecha de cierre
01/01/0001
Salario
Ubicación
Évry-Courcouronnes, France
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Évry-Courcouronnes
Area
Productos digitales, TI, datos y análisis
Descripción
Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists®, bring together the best of hospitality with the best of
Referencia
8e0b67ac-ba29-45cd-a164-f48099ca0ac1
Fecha de cierre
01/01/0001
Salario
Ubicación
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Issy-les-Moulineaux
Area
Productos digitales, TI, datos y análisis
Descripción
Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists®, bring together the best of hospitality with the best of
Referencia
07f7c1c1-19e7-46e1-a9af-72a8749b25f8
Fecha de cierre
01/01/0001
Salario
Ubicación
Munich, Germany
Experience Level
Student
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Pasantías
Locations
Munich
Area
Productos digitales, TI, datos y análisis
Descripción
Working Student – Hotel IT Services (m/f/d)Are you a tech-savvy student with an interest in hospitality and international collaboration? Our Hotel IT-Team (short “CTS”) supports the delivery of IT ser
Referencia
87cd2081-5a1b-400e-99a4-dd44c39bff3b
Fecha de cierre
01/01/0001
Salario
Ubicación
Issy-les-Moulineaux, France
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Pasantías
Locations
Issy-les-Moulineaux
Area
Productos digitales, TI, datos y análisis
Descripción
A unique environment Do you want to be a player in the Accor Group's digital transformations around the world? The DIGITAL FACTORY is THE PLACE TO BE! A leading hub for the concept of aug
Referencia
ba0d135f-74e4-4419-8678-2b506c3a8108
Fecha de cierre
01/01/0001
Salario
Ubicación
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Issy-les-Moulineaux
Area
Productos digitales, TI, datos y análisis
Descripción
Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists®, bring together the best of hospitality with the best of
Referencia
549c8ce6-c048-4535-a093-0b8d050114f4
Fecha de cierre
01/01/0001