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Gold Coast, Australia

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REF2032H

Housekeeping Supervisor

Region

MEA SPAC


Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.


Job Description

We are currently seeking a service superstar with a passion for motivating a Team to join our dedicated Housekeeping Team as Housekeeping Supervisor.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Housekeeping Supervisor, you will:

  • Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required •    Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
  • Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines
  • Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
  • Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
  • Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
  • Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
  • Assist in the recruitment and selection of Team Members for the department, when required
  • Organise skill training for housekeeping team members in conjunction with the Talent and Culture
  • Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
  • Communicate with all departments in the property to ensure a smooth flow of work
  • Prepare accurate reports as required by the head of department
  • Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
  • Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
  • Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
  • React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
  • Recommend strategies to improve Guest comfort / experience
  • Daily check and maintain team members grooming standards 
  • Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
  • Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
  • Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
  • Conducts timely performance development appraisals for housekeeping team members 
  • Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
  • Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure 
  • Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
  • Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications

  •  Exceptional attention to detail with previous Housekeeping leadership experience
  • Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
  • A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
  • Excellent grooming and presentation skills
  • A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed

Additional Information

Base hourly rate $27.83 equivalent to $54,992.08 - $65,000 based on working days and penalties applicable as per the Hospitality Industry General Award

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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