Housekeeping Manager

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

We're looking for an experienced and detail-oriented Housekeeping Manager to join our team in Jaipur, India. In this pivotal role, you will lead and oversee all housekeeping operations, ensuring exceptional cleanliness standards, guest satisfaction, and operational efficiency. You will work collaboratively with your team to maintain our organization's reputation for excellence while managing budgets, staff, and resources effectively. This is an opportunity to make a meaningful impact in a dynamic hospitality environment where your leadership, organizational skills, and customer focus will drive success.

• Develop and implement comprehensive housekeeping schedules and duty rosters to ensure optimal staff coverage and operational efficiency
• Supervise and mentor housekeeping team members, providing constructive feedback, training, and support to foster professional growth and maintain high performance standards
• Monitor and analyze guest satisfaction scores on a weekly basis, identifying areas for improvement and implementing corrective action plans
• Conduct regular meetings with guests to gather feedback on departmental services and address concerns promptly and professionally
• Manage departmental budgets effectively, ensuring all ordering and expenditures remain within established financial parameters
• Oversee the ordering, distribution, and inventory management of operational supplies and linen, conducting periodic audits to maintain accuracy
• Verify and review all outsourcing bills and vendor invoices before submission to senior management, ensuring accuracy and compliance
• Ensure strict adherence to all statutory requirements and departmental policies, maintaining comprehensive documentation and records
• Implement and optimize departmental systems and processes, suggesting innovative improvements to enhance efficiency and service quality
• Prepare and maintain documentation for lost and found items, ensuring proper tracking and resolution
• Oversee quality assurance inspections to verify that all departmental processes and cleaning standards are correctly executed
• Foster a collaborative and inclusive team environment that encourages open communication, transparency, and continuous improvement
• Analyze operational data and metrics to identify trends, challenges, and opportunities for organizational enhancement

• Proven experience as a Housekeeping Manager or similar supervisory role in a hospitality or corporate environment
• Strong knowledge of housekeeping operations, cleaning standards, and industry best practices
• Demonstrated expertise in staff scheduling, roster management, and team supervision
• Proficiency in budget management, cost control, and financial analysis
• Experience with inventory management systems and supply chain coordination
• Excellent communication skills, both written and verbal, with the ability to interact professionally with guests and staff
• Strong analytical and problem-solving abilities with attention to detail
• Proven track record of improving guest satisfaction and service quality
• Knowledge of health, safety, and statutory compliance requirements in hospitality operations
• Proficiency in Microsoft Office applications and familiarity with property management systems (preferred)
• Exceptional organizational and time management skills with the ability to prioritize multiple tasks
• Leadership capabilities with the ability to motivate, train, and develop team members
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
• Strong conflict resolution and interpersonal skills
• High school diploma or equivalent; hospitality management certification or relevant training is preferred

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