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Fairmont Century Plaza, Los Angeles, United States



Housekeeping Manager


Luxury & Lifestyle

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Housekeeping Manager

Creating an engaging work environment for colleagues of Fairmont Vancouver Airport is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

What you'll be doing:

  • Overseeing the operations of the Housekeeping department; ensuring the overall cleanliness and maintenance of all guest rooms and public areas within the hotel, consistently adhering to corporate and property policies and standards.
  • Assist in handling guest feedback and follow through on action taken
  • Liaise with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly
  • Ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews and career development discussions.
  • Oversee general office administration including payroll, scheduling, lost and found, ordering supplies and inventory control.
  • Daily monitoring of labour, expenses, and preparation of monthly reports
  • Ensure a safe work environment is maintained at all times and that all employees are committed to working safely
  • Fostering an environment of open communication and creative problem solving  
  • Follow department policies, procedures and service standards
  • Other duties as assigned

What is in it for you: 

  • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe 
  • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential 
  • Opportunity to develop your talent and grow within your property and across the world! 
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH 
  • Salary Rate: $75,000 


Your experience and skills include:

  • Minimum of 2-3 years experience in Rooms Division leadership position with proven training and team building skills – Housekeeping supervisory experience a definite asset.
  • Flexible with a proven ability to manage multiple projects and deadlines and work well under pressure
  • Highly organized, results-oriented, able to make decisions and empower employees to ensure that they exceed guest expectations
  • Must have strong interpersonal skills and communication skills
  • Proactive with a meticulous eye for detail - standards oriented
  • Must be highly health and safety conscious and actively involved in enhancing workplace wellness
  • Knowledge of Opera and Royal Service an asset
  • As a condition of your employment, you must be fully vaccinated against COVID-19 and able to provide appropriate proof prior to start date

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/


Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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