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ibis Mumbai Vikhroli, Mumbai, India

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REF8205L

Guest Service Associate

Region

MEA SPAC


Company Description

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description

Responsible for set up of all operating equipments.

Ensure to be familiar with all dishes on the menu.

In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.

Control room inventory and assign room per guest needs.

Ensure to be familiar with the property lay out, fire exits and elevator locations.


Qualifications

Hotel management degree / relevant diploma culinary

1 to 2 year of work experience.

Able to work under pressure and meet deadlines.

Strive for results (Success oriented, data finder, initiate / pro-active).

Excellent Communication Skills

Ability to think strategically, inductively & creatively.

Pleasant personality & grooming.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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