- Tiempo completo
- Permanente
- FAIRMONT
- Habitaciones
__jobinformationwidget.freetext.LocationText__
Fairmont Hotel Vancouver, Vancouver, Canada
__jobinformationwidget.freetext.ExternalReference__
REF33975H
Guest Relations Manager
Region
Luxury & Lifestyle
Este puesto vacante ya se ha cerrado. Consulte puestos parecidos a continuación...
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Guest Relations Manager
Inspiring and engaging. As a Guest Relations Manager, you will show your leadership and interpersonal strengths to maximize Front Office Operations and ensure an exceptional guest journey.
Shifts include, afternoon, evenings and permanent overnight relief.
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Complimentary One Night Stay at Fairmont Hotel Vancouver with breakfast and dinner for two included once eligibility requirements are met
- Complimentary access to our learning and development programs through our Academies and discounted eCornell Online Certificate programs
- A competitive salary with range starting at $62,000+ and annual compensation reviews based on merit, experience, and ability
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility initiatives, including our Planet 21 Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP), company-provided Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
- Paid annual vacation (up to 30+ days per year), twelve statutory holidays, and birthday leave once eligibility requirements are met
- Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
- Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
What you will be doing:
Reporting to the Director of Front Office, you will be a leader on the Front Office team and oversee luxury guest service, colleague development & performance, as well as enhance service opportunities for our guests.
- Lead and support all aspects of the Front Office departments, including Front Desk, Royal Service, Concierge, Guest Services, and Fairmont Gold, to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Strive to always improve and recover remarkably by seeking and utilizing our guest feedback
- Collaborate with leaders in the Rooms division to ensure seamless service and operation
- Communicate operational needs and pertinent information to necessary teams through daily pre-shift briefings, emails, monthly meetings, etc.
- Maximize rooms revenue through balancing inventory, participating in yield management meetings, and implementing supporting agreed upon Revenue Management strategies and practices
- Maximize productivity through effective staffing and scheduling
- Maximize additional revenue and motivate colleagues through by implementing or maintaining colleague incentive programs
- Coach and mentor Front Office colleagues in personal and professional development
- Engage colleagues through active leadership, timely action planning, consistent communication, and meaningful recognition
- Train and develop new leaders in the Rooms division and new colleagues in the absence of departmental trainer
- Act as a role model for our brand’s mission, service culture, and values
- Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to Rooms division team
- Active member of the Emergency Response Team, including crisis management, emergency and evacuation procedures, fire panel management, etc.
- Promote a safe working environment by following, implementing, and maintaining Health & Safety standards
- Assist with all other special projects, duties and tasks as assigned by hotel leadership team
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required
- Extensive knowledge of Front Office operations
- Prior experience working with Opera or a related system
- University degree or hotel management diploma an asset
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Multi-tasker that is highly organized, detail-oriented, and able to manage conflicting priorities
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Ability to work flexible schedule, including rotating shifts (AM/PM/Overnight), weekends, holidays, and extended hours when needed
The physical job requirements include:
- Dynamic, fast-paced team environment
- Split time between walking/standing/being on floor and being at desk
- Occasional lifting and carrying up to 50lbs
- Occasional kneeling, pushing, pulling, bending
- Occasional ascending or descending ladders, stairs and ram
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Novotel London Waterloo, London, United Kingdom
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
London
Area
Habitaciones
Descripción
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have som
Referencia
5af8049f-d8d9-4b91-82af-05c1f2e7dd73
Fecha de cierre
01/01/0001
Salario
Ubicación
SLS LUX Brickell, Miami, United States
Experience Level
Student
Jornada de trabajo
Tiempo completo
Brands
SLS
Tipo de contrato
Temporal
Locations
Miami
Area
Habitaciones
Descripción
Job Purpose:Under the general guidance of the Front Desk Manager perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, person
Referencia
ebe6940e-0520-492a-bdca-0f093dc15bd5
Fecha de cierre
01/01/0001
Salario
Ubicación
NOVOTEL NOVOTEL VALENCIA, Valencia, Spain
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Valencia
Area
Habitaciones
Descripción
Ofrecemos un entorno de trabajo dinámico y desafiante, oportunidades de crecimiento profesional, y beneficios competitivos. Únete a nuestro equipo y contribuye al éxito de nuestro hotel líder en el me
Referencia
1b2e31e0-8d3e-41c0-8ff8-1d961d553b1d
Fecha de cierre
01/01/0001
Salario
Ubicación
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
SLS
Tipo de contrato
Permanente
Locations
Dubai
Area
Habitaciones
Descripción
Greet guests upon arrival, assist with check-in procedures, and provide information about hotel facilities, services, and local attractions.Act as a point of contact for guests throughout their stay,
Referencia
a43be569-3cd1-4cc3-8c19-091a1dfb9fcd
Fecha de cierre
01/01/0001
Salario
Ubicación
Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
RIXOS
Tipo de contrato
Permanente
Locations
Ras Al-Khaimah
Area
Habitaciones
Descripción
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.To answer and handle calls, wake-up calls and messages, properly using the telephone e
Referencia
9198024b-db5e-4a19-86c0-05eca6409eb8
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Abu Dhabi
Area
Habitaciones
Descripción
Assist guests with all inquiries, both hotel and non-hotel related Attend shift briefings to ensure hotel activities and operational requirements are known Maintain good relationship with Airport Co
Referencia
a5985434-cffc-4b5c-9111-5eda1d120823
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis Singapore on Bencoolen, Singapore
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Singapore
Area
Habitaciones
Descripción
Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. The Guest Service Agent is also to ensure that guest
Referencia
8b08a083-daf3-4030-b3da-9529001ef587
Fecha de cierre
01/01/0001
Salario
Ubicación
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
RIXOS
Tipo de contrato
Permanente
Locations
Abu Dhabi
Area
Habitaciones
Descripción
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and secu
Referencia
68d3bce9-4d6d-49fd-a4fa-a01287aadacd
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis Lagos Airport, Lagos, Nigeria
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
IBIS
Tipo de contrato
Permanente
Locations
Lagos
Area
Habitaciones
Descripción
Job DescriptionWe are looking to hire Receptionists to serve as our guests’ first point of contact and manage all aspects of their accommodation.Ultimately, you will help create a pleasant and memorab
Referencia
f0f46ead-6f53-4696-9845-0d3b0b7470f5
Fecha de cierre
01/01/0001
Salario
Ubicación
, Sheffield, United Kingdom
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
IBIS BUDGET
Tipo de contrato
Permanente
Locations
Sheffield
Area
Habitaciones
Descripción
Starting salary- £12.10 per hour.As our next Night Receptionist, you…Are the ‘face of Ibis Budget Sheffield Centre- St Mary's Gate', extending a warm welcome to our guests during the night, putting th
Referencia
4573930e-eb98-4862-8243-73cb27af1cb5
Fecha de cierre
01/01/0001