- Tiempo completo
- Permanente
- FAIRMONT
- Habitaciones
__jobinformationwidget.freetext.LocationText__
Fairmont Mumbai, Mumbai, India
__jobinformationwidget.freetext.ExternalReference__
REF23978X
Guest Experience Manager
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Jobs involve all aspects of delivering optimum quality of a company's services
- Monitoring, inspecting, and proposing measures to correct or improve a hotel's final products and processes in order to meet established quality standards.
- Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies.
- Provide training and guidance to hotel staff on quality standards, best practices, and guest service excellence. Organize workshops and training sessions as needed.
- Collect and analyze guest feedback, reviews, and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction.
- Ensure that the hotel complies with all relevant regulations and health and safety standards. Stay updated on local and national regulations related to the hospitality industry.
- Collaborate with department heads and managers to address quality-related issues, share best practices, and implement improvements. Foster a culture of teamwork and continuous improvement.
- Prepare regular reports for senior management detailing quality assurance activities, findings, and progress in meeting quality goals.
- Handle guest complaints and concerns related to quality promptly and professionally. Work with staff to resolve issues and prevent recurring problems.
- Minimum 1 to 2 years of experience in same role.
- Results orientation – planning, problem solving & execution
- Multi-tasking, proactivity and creativity
- Decision making - autonomous in the search for solutions
- Strong communicator, open-mindedness, positive attitude
- Project management skills
- Hospitality business understanding
- Strong Analytical skills
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
ibis Styles Sydney Central, Sydney, Australia
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
IBIS STYLES
Tipo de contrato
Permanente
Locations
Sydney
Area
Habitaciones
Descripción
Located on the doorstep of Surry Hills & Oxford Street, Ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer! We are currently seeking full time
Referencia
a900b144-0f98-4564-9d25-a8db7175115f
Fecha de cierre
01/01/0001
Salario
Ubicación
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Jornada de trabajo
Medio tiempo
Brands
21C MUSEUM HOTELS
Tipo de contrato
Permanente
Locations
United States
Area
Habitaciones
Descripción
Reports To: Executive Housekeeper or Housekeeping ManagerGeneral Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the overall
Referencia
bbebda52-6db3-4e86-be68-464aeba70234
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Dallas, Dallas, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Dallas
Area
Habitaciones
Descripción
Responsible for the management of all aspects of the Front Desk, Royal Service, Fairmont Gold and Guest Services functions, in accordance with hotel standards. Directs, implements and maintains a ser
Referencia
082901b0-4a6f-434c-8a91-365e5af7687c
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Whistler
Area
Habitaciones
Descripción
Guest Services AttendantFirst impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet ou
Referencia
523d9e27-c3d6-4ca1-b6a5-62009f760420
Fecha de cierre
01/01/0001
Salario
Ubicación
MOVENPICK RESORT & SPA BINTAN LAGOON, MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
MOVENPICK
Tipo de contrato
Permanente
Locations
Indonesia
Area
Habitaciones
Descripción
We are seeking a detail-oriented and efficient Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional gues
Referencia
5f88446a-5667-47d7-986a-d19707c97ef5
Fecha de cierre
01/01/0001
Salario
Ubicación
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
21C MUSEUM HOTELS
Tipo de contrato
Permanente
Locations
Durham
Area
Habitaciones
Descripción
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Referencia
b879ffcf-f90d-4f20-99cb-ba48a3037809
Fecha de cierre
01/01/0001
Salario
Ubicación
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
21C MUSEUM HOTELS
Tipo de contrato
Permanente
Locations
Durham
Area
Habitaciones
Descripción
Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the ove
Referencia
e5224073-631b-433b-9d42-0f9ec4899273
Fecha de cierre
01/01/0001
Salario
Ubicación
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
21C MUSEUM HOTELS
Tipo de contrato
Permanente
Locations
Durham
Area
Habitaciones
Descripción
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Referencia
15579ee9-b6f7-4a3d-9614-f94a72048fcd
Fecha de cierre
01/01/0001
Salario
Ubicación
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
21C MUSEUM HOTELS
Tipo de contrato
Permanente
Locations
United States
Area
Habitaciones
Descripción
Title: Houseperson Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest sati
Referencia
65ce02e6-e21c-42aa-9859-368860038c7a
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Chicago
Area
Habitaciones
Descripción
Housekeeping ManagerInspiring and engaging. As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Housekeeping Operations, and ensure an exceptional gues
Referencia
c3a9307a-bea9-44a8-803d-9df8d7a7f61d
Fecha de cierre
01/01/0001