Group reservations Agent

Salary: £12.81/hour
Applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels (T&C Applies)
• Complimentary Staff meal
• Uniform provided
• 28 days holidays per year (up to 33 with length of service)
• Recommend a Friend Incentive
• Employee Assistance Program: support your wellbeing in your professional and personal lives
• Pension Scheme
• Company sick pay
• Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks
  
  Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Group Reservations Agent, you…

• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Consistently offer exceptional, friendly and engaging service
• Assist guests and clients with special requests or changes related to their group bookings
• Support the Reservations and Front Office teams with overflow tasks and contribute to a collaborative team environment
• Manage group reservations from initial inquiry to final guest departure, ensuring accuracy in rooming lists, billing, and special requirements
• Communicate regularly with the Sales and Events teams to coordinate group blocks, track cutoff dates, and monitor pickup status
• Perform regular checks to ensure group blocks are accurate, including guest names, dates, rates, and billing details
• Maintain group blocks in the reservations system, updating rooming lists and ensuring accurate room assignments and rate codes
• Prepare and distribute group resumes and rooming list confirmations to relevant departments in a timely manner
• Ensure all charges related to group bookings (e.g. cancellation fees, deposits) are accurately processed and posted on time
• Respond to group reservation inquiries by phone and email promptly and professionally, providing clear and concise information
• Attend to other duties as requested by Management and Supervisors

• Prior experience working with OPERA cloud will be valued.
• Fluency in English
• Customer Service skills
• Attention to detail and good organisation skills

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people

Additional Information

Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

If you feel you are the right candidate for the role as our Group reservations Team Member please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong