General Manager - Lounges

Singapore Airlines is one of the world's most prominent airlines, recognized for its exceptional service and extensive network. As the largest Asia-based carrier, the airline transports approximately 26 million passengers annually to 120 diverse destinations across the globe. With a focus on innovation, comfort, and excellence, Singapore Airlines remains a favorite choice for travelers seeking a superior flying experience.

The General Manager - Lounges is responsible for the complete operational activity associated with the running of 13 Singapore Airlines Lounges globally, situated in 8 countries, Singapore, Thailand, Australia, South Korea, United Kingdom, Hong Kong, Chinese Taipei, and the Philippines, with 4 of the lounges located in Singapore Changi Airport. With objectives of continuous improvement to customer satisfaction and ensure continuous safety and security of guests and employees.

• Develop and deliver lounge operations to budget 
• Continually grow customer satisfaction ratings
• Continual development of service culture programs
• Protect lounges under our care
• Oversee recruitment and retention of key talent within the department
• Ensure that interactions with our guests (internal or external) are positive, productive and professional

• Bachelor’s degree or diploma in Hospitality and Tourism
• Minimum of 5 years of relevant experience in the hotel industry
• Strong working knowledge of Microsoft Outlook, Microsoft Office
• Knowledge of labor laws and employment visa requirements in multiple countries
• Strong knowledge of restaurant and lounge service
• Proven cost management ability

Our culture of inclusion welcomes everyone regardless of race, gender and background.