Front Office Supervisor

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are seeking a passionate and service-oriented Front Office Supervisor to join our pre-opening team. The ideal candidate will oversee daily operations at the front desk, ensure exceptional guest service, support team members, and act as a key point of contact for guests. This role is crucial in creating a welcoming atmosphere and ensuring smooth, efficient check-in/check-out procedures.

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
• Register and process check in for all arrivals.
• Update and check guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Drive Upselling and exceed the monthly targets.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all times.
• Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message to Guests.
• Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
• Over credit limit report to be checked and files on daily basis.
• Housekeeping discrepancy report checked and filed on daily basis.
• Liaise with Guest Relations / Concierge for action plans on group arrivals / departure.
• Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day.

• Minimum 3 years of experience in a front office role in a 4- or 5-star hotel, with at least 1 year in a supervisory or team leader position.
• Strong knowledge of front office operations and hotel PMS systems (e.g., Opera Cloud).
• Excellent communication, interpersonal, and leadership skills.
• Proficient in English and Arabic; additional languages are a plus.
• Ability to remain calm and professional in high-pressure situations.
• Guest-oriented, with a strong sense of hospitality and attention to detail.