Front Office Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Operational Excellence:

• Oversee and optimize all front office functions, including reception, concierge, guest relations, switchboard, valet, and bell services, ensuring seamless and flawless service delivery.
• Establish and maintain the highest standards of operational procedures and service protocols, consistently exceeding guest expectations.
• Implement and monitor quality control measures to ensure adherence to luxury service standards and brand guidelines.
• Drive continuous improvement initiatives to enhance efficiency, streamline workflows, and elevate the guest journey.
• Leverage technology and innovative solutions to enhance the guest experience and operational effectiveness.

Budget and Revenue Management:

• Develop and manage the annual front office budget, ensuring fiscal responsibility and maximizing profitability.
• Analyze revenue performance, identify opportunities for upselling and cross-selling, and implement strategies to optimize revenue generation.
• Monitor and control departmental expenses, ensuring cost-effectiveness without compromising service quality.
• Contribute to the hotel's overall revenue management strategy in collaboration with relevant departments.
• Prepare and present regular financial reports and performance analyses to senior management.

Strategic Leadership:

• Provide visionary leadership and strategic direction for the front office department, aligning with the hotel's overall vision and objectives.
• Develop and implement long-term strategic plans to enhance the front office's contribution to the hotel's success.
• Anticipate future trends in luxury hospitality and proactively adapt strategies to maintain a competitive edge.
• Foster a culture of innovation and continuous learning within the front office team.

Financial Expertise:

• Possess a strong understanding of financial principles and budgeting processes relevant to front office operations.
• Analyze financial data to identify trends, opportunities, and potential risks.
• Make data-driven decisions to optimize resource allocation and improve financial performance.
• Collaborate with the finance department on budget preparation, forecasting, and financial reporting.

Guest-Centric Experience:

• Champion a guest-centric culture throughout the front office team, ensuring a personalized and memorable experience for every guest.
• Implement and monitor guest feedback mechanisms, proactively addressing concerns and continuously seeking opportunities to enhance guest satisfaction.
• Empower the team to anticipate and exceed guest needs and preferences.
• Cultivate strong relationships with VIP guests and ensure their unique requirements are met with meticulous attention.

Marketing and Branding Collaboration:

• Collaborate closely with the Sales & Marketing team to ensure alignment of front office operations with the hotel's marketing and branding strategies.
• Act as a brand ambassador, ensuring the front office team consistently reflects the hotel's image and values.
• Provide insights and feedback to the marketing team based on guest interactions and preferences.
• Support marketing initiatives and promotions through effective communication and execution within the front office.

Team Development:

• Recruit, mentor, and develop a high-performing front office team, fostering a culture of excellence, collaboration, and continuous growth.
• Provide ongoing training and coaching to enhance the skills and knowledge of team members.
• Conduct regular performance appraisals and provide constructive feedback to support individual and team development.
• Foster a positive and engaging work environment that attracts and retains top talent.

Sustainability Leadership:

• Champion and implement sustainability initiatives within the front office operations, aligning with the hotel's overall sustainability goals.
• Educate and engage the team in sustainable practices, promoting environmental awareness and responsibility.
• Identify and implement opportunities to reduce waste, conserve energy, and minimize the environmental impact of front office operations.

Crises and Contingency Planning:

• Develop and implement comprehensive crisis and contingency plans for various scenarios impacting the front office and guest experience.
• Lead the front office team in effectively managing and resolving crises with minimal disruption to guests and operations.
• Ensure the team is thoroughly trained on emergency procedures and protocols.

Global Trend Adaptation:

• Stay abreast of global trends in luxury hospitality, technology, and guest expectations.
• Proactively identify and implement relevant trends and innovations to enhance the guest experience and maintain a competitive edge.
• Adapt front office strategies and operations to cater to the evolving needs and preferences of a diverse global clientele.

Leadership and Diversity Inclusion:

• Foster a diverse and inclusive work environment where all team members feel valued, respected, and empowered.
• Lead by example, promoting a culture of inclusivity and equitable treatment.
• Champion diversity and inclusion initiatives within the front office team and contribute to the hotel's broader diversity and inclusion strategy.

• Demonstrated leadership experience in a comparable role within a Premium or Luxury Hotel Brand is essential
• Proven track record in team leadership with a strong emphasis on employee engagement and talent development
• Bachelor's degree in Hospitality Management or a related field is required; advanced degree is preferred
• Exemplary professional demeanor and appearance are mandatory
• Superior interpersonal skills and advanced problem-solving abilities are crucial
• Demonstrated ability to excel under pressure in a fast-paced environment is required
• Proven capacity to work cohesively and effectively as an integral part of a team
• Unwavering commitment to prioritizing guest needs while maintaining composure and courtesy at all times

Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center.